You will serve as a TRANSPORTATION ASSISTANT (COUNSELOR) of NAVSUP FLEET LOGISTICS CENTER JACKSONVILLE.

Duties

You will review orders and determine the extent of entitlements and eligibility for the shipment. You will prepare additional documents as required, i.e., counseling checklist, customs forms, and Voucher/Pay Adjustment Authorization. You will conduct inspections. You will respond to all member/employee and TSP requests for information/assistance.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver’s license.
• This is a bargaining unit position.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

Qualifications

GS:05 Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-04) or pay band in the federal service or equivalent experience in the private or public sector as a Transportation Assistant (Counselor). I have experience providing counseling and entitlements in arranging and coordinating pickup, personally procured move, shipment and/or storage of household goods, unaccompanied baggage, privately owned vehicles, boats, mobile homes and household goods. Specialized experience must include all or most of the following duties; 1.) Utilizing basic job-relevant information systems and/or software applications, such as word-processing, spreadsheets, automated research tools, database applications, and the internet; 2.) Assisting customers with routine requests; 3.) Communicating with members/employees, their dependents or agents to elicit their shipment needs and services. GS:06 I have one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector performing work that requires utilizing a standardized knowledge of transportation modes and traffic management policies to provide quality control services in arranging and coordinating pickup, personally procured move, shipment and/or storage of household goods. Must have knowledge of inbound and outbound shipment management, non-temporary and temporary storage, including quality assurance, warehouse practices, movers' liabilities and procedures for processing loss and damage claims. Examples of specialized experience may include: 1) Using automated systems to calculate shipment and excess costs; identify storage options, special procedures for shipments, approximate transit time, reconciling shipment errors, assisting with filing loss and damage claims.2) Communicate with customers to elicit their shipping needs and services desired and providing assistance such as : answering questions, providing claims information, initiating shipment change requests, etc. 3) Provide proper handling of a shipment and resolving any problems or deviations on a daily basis for any unexpected problems in transit. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

EDUCATION SUBSTITUTION: Applicant has successfully completed 4 years of education above high school.

Contacts

• Address NAVSUP FLEET LOGISTICS CENTER JACKSONVILLE Building 110 Yorktown Rd Jacksonville, FL 32212-0097 US
• Name: Department of Navy EIC
• Email: [email protected]