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Job opening: Contact Representative (Office Automation/Physical Evaluation Board Liaison Officer)

Salary: $49 025 - 63 733 per year
Published at: Oct 01 2024
Employment Type: Full-time
About the Position: This position is located at Fort Riley, Kansas. Salary negotiation may be available for those candidates who are new to Federal service. Non-Federal work experience may be creditable for leave purposes.

Duties

Assist members from the time of receipt of notification pending Medical Evaluation Board (MEB) through various stages of processing until completion of the Clinical Evaluation Process and forwarding to the Physical Evaluation Board Liaison Officer. Perform a variety of technical and organizational support duties, mainly in the area of work measurement, forecasting, capacity planning, and scheduling. Answer non-technical questions concerning appointment providing standardized preparatory instructions for routine procedure for referring to appropriate staff, as required. Perform a variety of standard and non-standard clerical duties to coordinate travel arrangements, services, and medical appointments for patients and their Family members from distant areas of the geographical region. Operate a personal computer to input, store, retrieve, and manipulate data.

Requirements

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • A Personnel Security Investigation is required.
  • A pre-placement medical examination is required.
  • Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
  • Heavy Lift up to 50lbs.
  • Incumbent must successfully complete the 6I-F4/340-F3 training and certification course within 180 days of their appointment and annually thereafter.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes providing assistance to customers; inputting data into an automated system; communicating with patient or staff in scheduling appointments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Business, Human Resources, or Health Administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Administration and ManagementCustomer Service (Clerical/Technical)Database AdministrationOrganizational AwarenessPlanning and Evaluating

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

  • Address JT-DHA-DD83CK DHA STAND-ALONE MKT-IRWIN ACH DO NOT USE Fort Riley, KS 66442 US
  • Name: Army Applicant Help Desk

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