This position is located in the Railroad Retirement Board's Bureau of Information Services. The incumbent will be responsible for assisting management in gathering and analyzing business requirements, designing, and developing solutions, facilitating decision-making, and testing and implementing new features. This job announcement may be used to fill one or more vacancies. This is a bargaining unit position. This position is represented by the Council of AFGE Locals in the Board.

Duties

As a Business Analyst, you will: Serve as an analyst and subject matter expert leading efforts to deliver customer-centered IT solutions to improve customer service and streamline and automate business processes across the agency. Assist in collaboration with business stakeholders, product owners, and the development team, gathering, analyzing, and documenting business requirements in support of key agency initiatives. Create user stories, use cases, or feature descriptions, with a focus on delivering value incrementally. Define the vision and roadmap that aligns with RRB's modernization objectives such as customer service improvement, streamlining business processes, move to the cloud, and implementation of the cutting-edge technical solutions. Participate in Agile ceremonies and promote the Agile development methodology for all applicable modernization initiatives at RRB.

Requirements

• Must be a U.S. Citizen
• Males born after 12/31/59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Complete the initial online assessment and USAHire Assessment, if required
• After hours support may be required to meet operational needs to include nights, weekends, and holidays

Qualifications

Minimum Qualifications for GS-13 level: One year of specialized experience equivalent to the GS-12 grade level in the Federal service that demonstrates experience that is in or related to the work of the position to be filled and has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, such as: Applying Agile principles in order to analyze and evaluate business methods, problems, and facts and elevate for Product Owner or stakeholder review. Assisting with the development of project plans and business cases. Translating business needs into technical requirements and assisting stakeholders to understand the technical intricacy of the solution(s) being proposed. Developing, presenting and recommending solutions that resolve issues or meet business needs. Only experience and education obtained by the closing date of this announcement will be considered. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

***THERE IS NO EDUCATION SUBSTITUTION FOR THIS POSITION.***

Contacts

• Address Railroad Retirement Board 844 N Rush St Chicago, IL 60611 US
• Name: RRB Human Resources
• Phone: (312) 751-4580
• Email: [email protected]