This position is located in the Department of Veterans Affairs, Regional Office (VARO), Fiduciary Hub. The incumbent serves as the Fiduciary Service Representative (FSR) for the division. Please review the "Required Documents" section very carefully - failure to follow the guidelines may result in loss of consideration for this job announcement.

Duties

Specific duties include: Analyzes and makes the final determination of the competency of veterans and other VA beneficiaries and provides the final notification of the determination. Adjudicates award actions for the Fiduciary Program, to include release of retroactive payments, suspended, resumed, terminated and/or recovered when appropriate. Authorizes, reviews and approves the pending award action for technical accuracy, clarity, and thoroughness. Ensures beneficiaries receive all benefits to which entitled, including those pertaining to dependents. Prepares Statements of the Case (SOC) on Fiduciary Program appeals. Gives final approval of accounts received from VA appointed fiduciaries and develops for discrepancies as needed, prior to approvals. Provides Promulgation Team Training when needed. Serves as a VSR and LIE expert and provides technical guidance for actions taken by FSR's. Communicates with Veterans, beneficiaries, Office of Inspector General, other FSR's as required, to obtain and clarify information. Updates EDP systems: VBMS-R, Share, VETSNET Awards, VBMS-A, Virtual VA, and Fiduciary Benefits Systems (FBS) and its successor Beneficiary Fiduciary Field System (BFFS). Provides training to members of the Fiduciary Hub, RO employees, service organizations, and stakeholders. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Rep (FSR); PD 39713A/37530A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/07/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-10 position you must have served 52 weeks at the GS-09 level. For a GS-11 position you must have served 52 weeks at the GS-10 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. You may qualify based on your experience and/or education as described below: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/07/2024. GS-10: One year of Specialized Experience which is equivalent to the GS-09 level. Specialized experience is defined as experience applying federal, state, and local laws regarding benefit programs. Additionally, applicants must have experience in at least one of the following areas: (1) Conducting interviews to evaluate eligibility for benefits and services; (2) Applying state laws pertaining to conservatorship and estate administration; (3) Knowledge of fiduciary and field examination programs sufficient to protect beneficiary's assets OR Education substitution of 2½ years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in degree in Business, Management, Economics, Finance, or another degree with coursework that demonstrates the knowledge, skills, and abilities necessary to do this work of this position. Graduate level courses must demonstrate your education has provided you the knowledge, skills, and abilities necessary to do the work of this position (as described in the How You Will Be Evaluated section of this announcement). OR Applicants may also combine education and experience to qualify at the GS-10 level. Only graduate education in excess of two full years can be used to combine with experience. The combination of experience and education must total at least one year. [To compute your combined total, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 45. Add the two percentages. The total percentage must equal at least 100% to qualify. GS-11: One year of Specialized Experience which is equivalent to the GS-10 level. Specialized experience is defined as experience evaluating supporting evidence to determine eligibility leading to entitlement of awarding of benefit. Additionally, applicants must have experience in two of the following areas (1) Conducting interviews to evaluate eligibility for benefits and services; (2) Applying state laws pertaining to conservatorship and estate administration (3) Knowledge of fiduciary and field examination programs sufficient to protect beneficiary's assets OR Education substitution of a Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to such a degree in Business, Management, Economics, Finance, or another degree with coursework that demonstrates the knowledge, skills, and abilities necessary to do this work of this position; or an LL.M., if related. Graduate level courses must demonstrate your education has provided you the knowledge, skills, and abilities necessary to do the work of this position (as described in the How You Will Be Evaluated section of this announcement). OR Applicants may also combine education and experience to qualify at the GS-11 level. Only education beyond the first two and a half years hours of graduate study may be used to combine with experience. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 45. Add the two percentages. The total percentage must equal at least 100% to qualify Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary in an office setting. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, etc. No special physical demands are required to perform the work. Travel may be required in order to assist with training and/or outreach. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address Salt Lake City Regional Benefit Office 550 Foothill Dr Salt Lake City, UT 84158 US
• Name: Patricia Parker
• Phone: 515-323-7575
• Email: [email protected]