As a Management Analyst in the Veterans Service Center, incumbent is an active participant in all aspects of division management. Responsibilities serve the primary purpose of lending assistance to the Veterans Service Center Manager (VSCM) and Assistant Veterans Service Center Manager (AVSCM) in the effective planning, controlling and accomplishing of the goals and objectives of the division as a whole.

Duties

Major duties and responsibilities include, but are not limited to: Monitors, interprets and analyzes data available through VOR, WATRS, ASPEN, VBMS, PA&I, VACOLS, DOOR, VATAS and other systems to validate correct reporting to uncover problem areas and to suggest improvements in managerial effectiveness. Independently identifies and performs special studies needed to assure compliance with directives, quality standards, effective personnel utilization and supervisory control. Prepares production reports using data available through the systems listed above for the purpose of analyzing trends which could lead to out-of-control situations affecting the division and/or Regional Office as a whole. Prepares reports, Systematic Analyses of Operations (SAOs), weekly workload reports, and administrative tracking systems, etc. for submission to higher-level internal and external management, including Director's Office, Districts, and VA Central Office. Prepares and interprets the statistical data for Quarterly Management briefings, Site Visits, Trip Packs, and other reports. Modifies established computer programs to provide management information, such as Division and individual production statistics, and workload reports and develops means for collecting data, not currently available but necessary for program operations management. Plans, reviews, and analyzes program studies performed by the division. Participates in Central Office surveys and studies to evaluate systems and standards of operations. Coordinates the reports control system to ensure complete, accurate and timely submission of all reports, and the review of records management system to validate that the resources are handled appropriately. Performs studies and analyses of management functions to improve management of the division, budget, and day-to-day operations, including functions of any special missions associated with the Veterans Service Center. Coordinates and schedules the review of policies and directives to ensure their accuracy, conformity and currency. Coordinates and prepares responses to requests for input such as workload and staffing projections. Develops and writes reports for the VSCM and AVSCM, including recommendations for improvements to ensure effective operations within cost restrictions. Functions as a liaison between the VSCM and other positions through the Regional Office and external stakeholders, coordinating and facilitating initiatives involving inter-team cooperation and consistency of reporting. Communicates policies and procedures to the VSC staff with guidance of VSCM/AVSCMs and shares information with stakeholders (internal and external) to ensure understanding of VSC priorities and goals. Provides customers with consistent information according to established policies and procedures Work Schedule: 8:00 a.m. to 4:30 p.m. Subject to change to meet the needs of the agency. Compressed/Flexible: Available upon management approval. Telework: Available. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst, PD 39696A. Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required.

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Examples of appropriate SF-50's include: Within grade increases Promotions Appointment If you are requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-11 (or higher) and the promotion potential of your current position must be at least GS-11.You may qualify based on your experience and/or education as described below: Specialized Experience: Applicants must have at least one (1) year of specialized experience. Specialized experience is defined as experience which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation (GS-09). Examples of specialized experience for the GS-11 grade level: One (1) year of specialized experience includes but is not limited to demonstration of: skills in applying analytical and evaluative methods and techniques to issues or studies; knowledge of pertinent laws, regulations, policies and precedents which affect work processes and operations; and basic experience conducting detailed analysis of complex issues, work functions and/or work processes. OR Education Substitution Applicants may substitute education for the experience required with a Ph.D. or 3 full years of equivalent higher level graduate education leading to such a degree or LL.M., OR A combination of education and experience: Equivalent combinations of (1) specialized experience and (2) PH.D graduate education. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond one year by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. You MUST submit a conferred copy of your transcripts Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Work may also require walking and standing in conjunction with travel to and attendance at meetings. The work does not require any special physical effort. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Louisville Regional Benefit Office 321 West Main St, Ste 390 Louisville, KY 40202 US
• Name: Stephanie Robinson
• Phone: 601-364-7271
• Email: [email protected]