The Office of Medicare Hearings and Appeals (OMHA) administers the third level of appeals nationwide for the Medicare program, ensuring that beneficiaries, providers, and suppliers have access to an independent forum and an opportunity for a hearing. OMHA's mission is to be a responsible forum for fair, credible and timely decision-making through an accomplished, innovative and resilient workforce. Each employee makes a difference by contributing to shaping American health care.

Duties

PLEASE NOTE: THIS VACANCY IS LIMITED TO THE FIRST 100 APPLICATIONS RECEIVED AND WILL CLOSE AT 11:59 PM (EST) ON THE CLOSING DATE OR AT 11:59 PM (EST) ON THE DATE THE 100TH APPLICATION IS RECEIVED, WHICHEVER COMES FIRST. The Management and Program Analyst performs the following duties: Analyzes and evaluates the effectiveness of various human capital programs, policies, and procedures within the Human Resources Center (HRC). Researches current or new management practices for application to the HRC programs or operations. Develops management and/or program evaluation plans and procedures that accommodate changing program needs and yields improvements in organizational processes, work methods, and procedures. Assists with planning, developing, organizing, and administering various special projects for the HRC. Collaborates with HRC staff to provide administrative support with various HR initiatives.

Requirements

Qualifications

Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration. Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. To qualify for the GS-12 position, the incumbent must have one year of specialized experience that is equivalent to at least the GS-11 level or equivalent, performing duties such as: conducting comprehensive analysis of administrative policies and procedures analyzing workforce data to assess trends in administrative programs to provide actionable recommendations to enhance organizational efficiency and employee satisfaction; participating in projects focused on improving customer service delivery in alignment with strategic objectives; analyzing customer feedback data and recommending process improvements that result in an increase in overall customer satisfaction ratings; conducting program evaluations and impact assessments related to administrative program initiatives. Time-in-grade: Current General Schedule (GS) federal employees, and those that have served in GS positions within the last 52 weeks, must have served 52 weeks at the next lower grade, or a combination of the next lower grade level and an equivalent band in the federal service. Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade. Documenting experience: In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

Education

Contacts

• Address Office of Medicare Hearings and Appeals Presidential Tower 2550 South Clark Street Arlington, VA 22202 US
• Name: OMHA Human Resources Center
• Email: [email protected]