Each day is different and exciting in the Patient Support Services Department (PSSD) of the NIH Clinical Center! The PSSD Department is currently seeking enthusiastic and dedicated Supervisory Program Specialists to add to their team. These individuals will become key members of a diverse and professional support team within the NIH Clinical Center. Join our team today!

Duties

Develop and provide documentation and measurement tools to track work processes, monitor performance and identify trends. Monitor and analyze the timeliness and accuracy of appointment scheduling and identify opportunities for improvement. Coordinate work with other PSSD supervisors and may be requested to oversee other PSSD functions as requested. Collaborate with Clinical Center Nursing and other department and institute staff when new clinic programs are started to identify the requirements/support needed from medical support assistants. Conduct and document reviews for measuring the efficiency and effectiveness of front desk administrative operations and collaborate with the Clinical Center Departments to implement quality control plans. Review the administrative support work and implement modifications to processes, programs and guidance to ensure efficiencies. Provide supervsiory leadership and direction to a staff of program support assistants and medical support assistants. Oversee the distribution of patient travel funds and ensure all requests comply with guidelines, policies and regulations. Oversee patient admissions operations to include creation and use of electronic medical records, patient pre-registration activities, and miscellaneous after-hours, weekend and holiday functions from other departments.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.).
• If selected, you must pass a pre-employment medical examination, provide evidence of immunization, and be free from communicable diseases.
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• This position is designated as emergency essential.
• Some positions may require rotational shifts, weekend hours, and holiday hours. Other positions may require night shifts.
• This position may have on-call or call-back requirements.
• The work is sedentary. There may be some walking, standing, bending, and carrying of light items.

Qualifications

You qualify at the GS-11 grade level if you meet one of the following qualification requirements: A. At least one (1) year of qualifying specialized experience equivalent to at least the GS-09 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1) Reviewing front desk administrative operations in a healthcare setting to determine areas of improvement; 2) Assisting with the modification of program operation activities in order to enhance patient care and overall patient experience; 3) Maintaining program compliance with The Joint Commission standards and other regulatory health care requirements; 4) Assisting with the oversight of the appointment scheduling and admission/registration requests for a department; 5) Assisting with fiscal management responsibilities for equipment and supplies; OR: B. Completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree or an LL.M., if related; OR: C. A combination of education and specialized experience that meets the qualification requirements for this position. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12544017

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: NIH HR Service Desk Branch E
• Email: [email protected]