This position is located in Fraud Detection and National Security Directorate, FDNS National Benefit Center. As an Program Analyst, you will coordinate, analyze, and evaluate programs, provide expert advice to managers, and identify best practices to improve program efficiency.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Analyze and propose development of procedures, guidelines, and objectives to support NBC initiatives concerning benefits and immigration information management. Provide analysis and recommendations on fraud trend analyses, efficiencies, effectiveness, productivity, and data quality reviews. Analyze information and processes regarding immigration information management. Provide technical assistance and support to resolving technical issues with pending and/or completed applications to headquarters and field staff.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/02/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/02/2024. THE VACANCY ANNOUNCEMENT SHOWS THE LOCATION TO BE LEE'S SUMMIT; HOWEVER, THE NATIONAL BENEFITS CENTER HAS TWO SITES, LEE'S SUMMIT, MO AND OVERLAND PARK, KS. THE DETERMINATION AS TO WHAT LOCATION THE POSITION IS ASSIGNED TO HAS NOT BEEN MADE AT THIS TIME. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Assisting with planning, organizing and directing team and task force efforts across organizational lines. Assisting in the coordination and development of solutions through identified capabilities and process changes, to address deficiencies found across the enterprise through enterprise wide studies. Collaborating with technical teams and translating business data requirements GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Assisting with identifying, analyzing, and coordinating the resolution of data quality issues within information technology systems. Assisting with developing analysis methodologies, and extracting relevant data from large datasets. Collaborating with team members in the identification of root causes of known or potential issues. Collaborating within cross-functional teams to improve effectiveness and efficiency of operations by solutioning and resolving data discrepancies. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/02/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]