This position is organizationally assigned to the Federal Highway Administration (FHWA), Office of Administration, Office of Information Technology Services. The incumbent plans, coordinates, and oversees Information Technology (IT) projects that enable program offices across FHWA to successfully meet mission objectives. As a member of the technical staff, the incumbent works collaboratively with customer organizations to devise solutions to a wide range of IT requirements.

Duties

As an Information Technology Specialist, you will:

Requirements

• You must be a U.S. Citizen and eligible for consideration.
• You must meet specialized experience to qualify.
• Required documents must be submitted by the closing date.
• Submit application and resume online by 11:59 PM EST on the closing date.

Qualifications

To meet the minimum qualifications for this position, you must meet the specialized experience qualifications for the grade at which you are requesting consideration.To qualify for the GS-12, you must have at least one year of experience equal or equivalent to the GS-11, it must include: Experience as an IT Specialist providing project support and technical guidance for supporting the operation and maintenance of desktops/laptops, and/or end user applications in a business environment; AND  Experience working in an Enterprise IT Program supporting more than one of the following areas: Desktop Support, Server and Networking Operations, Enterprise Systems, Asset Tracking, IT Standards and Process, Voice/Messaging Services, IT Service Management (ITSM), Business Management Operations and Nationwide Field Support. To qualify for the GS-13, you must have at least one year of experience equal or equivalent to the GS-12, it must include: Experience as an IT Specialist providing project support, technical guidance, and oversight for supporting the operation and maintenance of desktops/laptops, and/or end user applications in a business environment; AND  Experience working in an Enterprise IT Program supporting more than one of the following areas: Desktop Support, Server and Networking Operations, Enterprise Systems, Asset Tracking, IT Standards and Process, Voice/Messaging Services, IT Service Management (ITSM), Business Management Operations and Nationwide Field Support. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Technical Competence - Use knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; work with, understands, and evaluate technical information related to the job; advise others on technical issues. Customer Service - Work with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; is committed to providing quality products and services. Project Management - Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance. For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.All applicants must meet all qualification requirements by the closing date of this announcement.

Contacts

• Address DOT, FEDERAL HIGHWAY ADMINISTRATION Submit Application and Documents Online 1200 New Jersey Ave SE / HAHR - 50 Washington, District of Columbia 20590 United States
• Name: Automated Staffing Office
• Phone: 000-000-0000
• Email: [email protected]