About the Position: This position is located on Fort Shafter, Hawaii, which is near the Historical Palm Circle on the island of Oahu. For information about Hawaii, the island of Oahu and US Army Pacific, visit: http://www.hvcb.org and https://www.army.mil/usarpac This position is obligated.

Duties

Provide centralized Tier II/III support for C4I systems in support of operational requirements directed by the CJCS/Joint Staff with regards to Global Command and Control Systems (GCCS) Operational Framework. Plan, test, and perform IT system maintenance, patching, version updates, configuration changes, infrastructure upgrades, and security compliancy measures to maintain network integrity on common use and coalition systems. Manage user access to command and control applications. Troubleshoot incidents reported in the Army trouble ticketing system. Provide informal COP user training on all the operational aspects of current and future COP software applications.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Incumbent must be able to obtain and maintain a Top-Secret Security Clearance with Sensitive Compartment Access (SCI).
• This position is designated as Drug Testing Required. Incumbent is subject to random urinalysis testing IAW DA guidelines. Incumbent must complete DA 5019.
• This position has been designated as "Key" and shall not be vacated during a national emergency or mobilization as doing so would seriously impair the capability of the organization to function effectively.
• The incumbent must be exempted from recall to active duty and will receive training to ensure mission accomplishment of sustaining base operations during mobilization.
• This position requires call back after normal duty hours and occasional emergency overtime are requirements of this position.
• Work may require travel away from the normal duty station on an occasional basis approximately 15% of the time.
• This position is designated as an IAT-III with Computing Environments (Windows/Linux Server).
• Incumbent will be required to possess the appropriate required certifications as outlined in DoD Publication 8570.01-M Information Assurance Workforce Improvement Program, at time of offer or have up to 6 months to gain the required certifications.
• TERM appointments are subject to a one-year trial period.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransInteragency Career Transition Assistance PlanMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatement In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. Specialized and Other Experience: One year of specialized experience which includes experience operating and maintaining GCCS-J servers; Maintain and create COP Sync Tools channels with other COP servers; Installing, configuring, and troubleshooting VMware, Windows and Linux operating systems and configuring Agile COP servers; and integrate other mission command systems to enable track data information flow. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: Operating SystemsSystem AdministrationSystems IntegrationSystems Testing and EvaluationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address A1-W4QQAA HQ US ARMY PACIFIC DO NOT MAIL Schofield Barracks, HI 96857 US
• Name: Army Applicant Help Desk