View Common Definitions of terms found in this announcement. Organizational Location: This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Business Management Unit, in Santa Ana, California. This is a non-bargaining unit position.

Duties

This announcement closes on 09/24/2024 for receipt of applications. Due to high volume of applicants, the first 25 applicants will receive first consideration. Additional applicants, beyond the first 25, may be considered, upon management's request. The incumbent must be a customer service professional who can work in a fast-paced and dynamic work environment. Things happen quickly and continuously in this position, and the incumbent will find the need to move from one task to another without much time in between or juggling multiple duties at the same time. As a Mission Support Specialist, at the full performance level you will perform the following duties: Coordinating and performing a wide variety of administrative and management services essential to the operations of the office including, but not limited to management information systems, telecommunications, correspondence control, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; Advising management on assigned administrative matters; Conducting or participating in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; Representing the office in dealings with vendors and organizations within and external to the agency that have primary responsibility for these services.

Requirements

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Time in Grade: Current Federal employees must have served 52 weeks at the next lower grade in the Federal service. Time in grade requirements must be met by the closing date of this announcement.
• Probationary Period: This is a full-time permanent position (Career/Career-Conditional appointment). Upon appointment to this position, you may be required to serve a one-year probationary period.

Qualifications

Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You qualify for the GS-12 grade level if you possess one (1) year of specialized experience at the GS-11 grade level or equivalent performing duties such as: Managing the administrative services essential to the operations of the office somewhat complex in nature including, but not limited to budget, management analysis, human resources management, training, logistics/procurement, safety, telecommunications, space, records and files, mail, travel, fleet, and asset management. Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports. Performing liaison functions with other organizations and establishing harmonious working relations with counterparts. You qualify for the GS-13 grade level if you possess one (1) year of specialized experience at the GS-12 grade level or equivalent performing duties such as: Managing and overseeing a wide variety of administrative and management services essential to the operations of the office. Conducting or participating in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services. Providing authoritative advice, assistance, and guidance to supervisors, managers, and employees on complex and sensitive issues. Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Education

This job does not have an education qualification requirement.

Contacts

• Address OHC BUSINESS MGMT UNIT 500 12th Street SW Washington, DC 20536 US
• Name: Sandra Crellin
• Email: [email protected]