Performs developmental assignments in a variety of clerical, technical and administrative planning priorities/goals duties in support of the Administrative Officer (AO) and other staff at the VISN 21 Clinical Resource Hub (CRH) Tele-Primary Care located at the San Francisco VA Medical Center, San Francisco, CA.

Duties

Duties include, but may not be limited to the following: Responsible for maintaining the Clinical Resource Hub (CRH) calendar and schedules conferences. Attends meetings upon request and prepares minutes for distribution to attendees in a timely manner. Uses word processing equipment or other office automation systems to produce letters, memoranda, reports and other textual documents and perform a variety of office automation functions (e.g., MS Word, MS Excel, MS Access, Outlook, SharePoint, etc.). Assure that material is proofread for grammatical correctness, and conforms to format, style, and appearance required for documents according to office procedures. Assists in arranging interviews, creating rate and ranking sheets for resumes, certs and interviews and maintains accurate records of all hiring initiatives involving selected candidates. Handles official travel for the Clinical Resource Hub, which includes arrangements for flights and lodging, planning the itinerary, ensuring that time away from the office is properly utilized. Makes reservations and informs sources of the proposed visit, itinerary, and people to be contacted. Prepares vouchers upon completion of such travel. Assists with drafting local credentialing procedures. Receives and reviews correspondence and communications for the credentials function and determines which items require immediate attention and which are confidential in nature. Receives and reviews VetPro reports detecting problem areas requiring further investigation. Upon identification of a problem, researches reference materials, regulations, and standards to identify appropriate action necessary to correct the problem. Issues of a serious nature are elevated for guidance. Ensures the proficiency, competencies, criteria-based function statement and/or scope of practice is complete and included with the Official Personnel Folders for presentation to the Professional Standards Board. Serves as timekeeper for the Clinical Resource Hub. Fully comprehends all the time and attendance requirements and responsibilities for both staff physicians and administrative staff. Ensures that time and attendance requirements (reporting, leave administration, etc.) are adhered to by the staff members in the CRH. Incumbent sets tours of duty and changes tours as needed. Implements physician time and attendance requirements. Uses timekeeping and workload data to analyze usage, provide trends and reasons for overtime usage, any overtime funding balances, and makes projections to determine if addition overtime funds are adequate or insufficient. Conveys such information, make recommendations and conveyed this report to management. Provides general clerical/administrative support coordination work for the CRH. Maintains all regional network Clinical Resource Hub service folders and shared web sites and is responsible for giving access to appropriate personnel. Develops and performs work related to the acquisition and/or development of program information such as policies, SOPs and resource materials/personnel to support the policy development and/or technical activities of the organization to include the development and publication of the program information hand out. As part of quality assurance, review records for completeness. Identifies problems or potential problems. Facilitates process analysis to alleviate problems. Gathers and compiles statistics for necessary reports. Additional duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00am to 4:30pm PST Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD01622O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/27/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-07 Qualifications: Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience with a variety of software (e.g., Word, Excel, Outlook, PowerPoint, VISTA) Perform work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation Use word processing equipment or other office automation systems to produce letters, memoranda, reports and other textual documents. Perform work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation. Independently generates and reviews all documents, reports, and/or applications for accuracies, completion, omissions, and inconsistencies and ensures conformance with established formats and grammatical accuracy. Maintains calendar and schedule conferences Facilitate background checks and schedule appointments with the personnel security office. OR GS-7 LEVEL COMBINATION: Must possess a combination of graduate education and specialized experience as described above. (TRANSCRIPTS REQUIRED) Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. GS-7 LEVEL EDUCATION: Must have successfully completed 1 full year of graduate level education (Such education must demonstrate the knowledge, skills, and abilities necessary to do the work and be directly related to the duties of this position). - OR - completed a 4-year course of study leading to a bachelor's degree and have superior academic achievement (S.A.A). S.A.A. must have been gained in a curriculum that is qualifying for the position to be filled and demonstrates the knowledge, skills, and abilities necessary to do the work and be directly related to the duties of this position. S.A.A. is based on (a) graduated in the top third of class. Class is defined as the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration. (b) Graduated with a Grade-point average of 2.95 or higher out of a possible 4.0. This grade point average could have been determined based on 4 years of education or based on courses completed during the final 2 years of the curriculum. (c) Graduated with a grade-point average of 3.45 or higher out of a possible 4.0 based on courses required for my major field or courses in the major field completed during the final 2 years of the curriculum. (d) Member of a national scholastic honor society. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: GS-9 Qualifications: Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Develops and performs work related to the acquisition and/or development of program information such as policies, SOPs and resource materials/personnel to support the policy development and/or technical activities of the organization to include the development and publication of the program information hand out. As part of quality assurance, review records for completeness. Identifies problems or potential problems. Facilitates process analysis to alleviate problems. Gathers and compiles statistics for necessary reports. Use word processing equipment or other office automation systems to produce letters, memoranda, reports and other textual documents. Experience with correspondence procedures enough to screen material prior to distribution for suspense dates, and to establish controls to ensure that deadlines are met Experience and proficiency of word processing and spreadsheet software Facilitate background checks and schedule appointments with the personnel security office. Assists with drafting local credentialing procedures. Receives and reviews correspondence and communications for the credentials function and determines which items require immediate attention and which are confidential in nature. Receives and reviews VetPro reports detecting problem areas requiring further investigation. OR, GS-9 LEVEL EDUCATION: Successfully completed a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. (Such education must demonstrate the knowledge, skills, and abilities necessary to do the work and be directly related to the duties of this position). (TRANSCRIPTS REQUIRED) OR, GS-9 LEVEL COMBINATION: Must possess a combination of graduate education and specialized experience as described above. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Administration and ManagementClericalEducation and Training Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of items such as papers, books, small parts. At times, the position requires carrying supplies and equipment not to exceed 50 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address San Francisco VA Medical Center 4150 Clement Street San Francisco, CA 94121 US
• Name: Odarius Pouncil
• Phone: 559-231-3372
• Email: [email protected]