Job opening: Contact Representative
Salary: $44 117 - 63 733 per year
Published at: Sep 17 2024
Employment Type: Full-time
This position is located in the Navajo Area IHS Service Unit, Division of Administration and Management, Business Office Branch. The primary purpose of this position is to identify patients with eligibility for alternate resources and assisting them with the enrollment process.
Duties
Assisting patients in applications for and uses of alternate resources (i.e. Medicare, Medicaid, Department of Veterans Affairs, etc)
Works closely with the Business Office and other facility staff in identifying all alternate resources available
Follows up on all pending applications and works closely with families and agencies to see that patients are not discriminated against
Performs a variety of patient representative functions including completion of application for alternate resources, making home and hospital visits, arranges transportation and interpreting rules and regulations for alternate resources.
Interviews patients and/or family member to obtain pertinent and accurate patient registration information. (i.e. demographic information)
Assists patients by establishing and verifying eligibility for alternate resources, works closely with other federal, state and tribal offices.
Qualifications
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
MINIMUM QUALIFICATIONS:
GS-06: One (1) year of specialized experience equivalent to the GS-05 grade level.
GS-07: One (1) year of specialized experience equivalent to the GS-06 grade level.
Specialized Experience
Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have the 1 year of appropriate specialized experience are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements.
Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks:
Specialized experience at the GS-06 Level
1 year of specialized experience that equipped me with the particular knowledge, skills and abilities to successfully perform the duties of this position. This experience is related to the work of the position and equivalent to at least the GS-05 level in the Federal service as described in the vacancy announcement. Examples include: Retrieve, organize, and prepare medical records upon request. Scan documents. File reports and other pertinent information into the paper record in accordance with regulations. Perform routine clerical duties.
Specialized experience at the GS-07 Level
1 year of specialized experience that equipped me with the particular knowledge, skills and abilities to successfully perform the duties of this position. This experience is related to the work of the position and equivalent to at least the GS-06 level in the Federal service as described in the vacancy announcement. Examples include: Knowledge in policy and regulations related to medical records confidentiality. Analyze and code medical records in automated record systems. File and purge inactive charts. Interact with personnel for corrective coding and data entry.
Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
You must meet all qualification requirements within 30 days of the closing date of the announcement.
Education
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website:
https://www.ed.gov/accreditation.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit
https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Contacts
- Address Kayenta Service Unit
PO Box 368
Kayenta, AZ 86033
US
- Name: Rhiannon Bailey
- Phone: 9286974342
- Email: [email protected]
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