About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the Fort Huachuca NETCOM HQ Enterprise Computing ENV Directorate. Serves as a Senior Staff Information Technology Specialist.

Duties

Serves as a Senior Staff Information Technology Specialist, responsible for planning and coordinating the migration or integration of applications, systems into data center or Cloud environments. Provides technical review of hosting requirements in accordance with Department of Defense (DoD), Army Enterprise Computing Environment Architecture and policy. Develops objectives, metrics, service catalogs, service level agreements, and reporting processes pertaining to Data Center Army Information Technology Portfolio (AITP) in coordination with the Army Information Technology Services Catalog (AITSC). Directly supports and enforces mission, priorities, and requirements of system/application owners and their supported organizations.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Three year trial/probationary period may be required.
• Must be able to obtain and maintain a SECRET eligibility. The IT classification for this position is ITII.
• Incumbent must meet and maintain Information Assurance certification requirements for IAT Level II, (i.e., CompTIA SEC+ CE or higher). Application will not be considered without proof of certification.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. United States Citizen Applying to a Cyber Excepted Service (CES) Position Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for IT Specialist (PLCYPLN): Specialized and Other Experience GG-12: One year of specialized experience which includes (1) Monitoring Digital Strategy or networks to determine capacity, performance or availability of DoD or commercial clouds; (2) Working on project teams to implement programs or studies; (3) Providing helpdesk assistance to customers; (4) Designing workflow processes from conception to execution. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-11. Specialized and Other Experience GG-13: One year of specialized experience which includes (1) planning or reporting on the migration or integration of applications/systems into the data center or cloud environment; (2) working on project teams to implement major programs or studies; (3) supporting application security and hosting environments, such as Public Key Infrastructure (PKI), Active Directory, DNS, proxy, firewall, data center, and Cloud computing; (4) Designing workflow processes from conception to execution; (5) assisting in the development of objectives, metrics, service catalogs, reports or service level agreements. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-12. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address KB-W4NHAA NETCOM DO NOT MAIL Fort Huachuca, AZ 85613 US
• Name: Army Applicant Help Desk