Timely, effective communication with Veterans is critical to the mission of the VA. Online Personal Health Record, My HealtheVet (MHV) and Secure Messaging can be utilized to communicate with Veterans in a timely manner. My HealtheVet, Social Networking Media and Secure Messaging are components of the VA's transformation to the 21st Century. My HealtheVet Change Agent Coordinator serves as facility champion, to support existing and future Veteran communication initiatives.

Duties

Major duties include but are not limited to: Establishing and managing communication plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication. Supporting and guiding facility VHA public affairs officers and stakeholders about My HealtheVet (MHV). Establishes and manages the training plans and design and perform needs assessments within the project relative to functional and training needs and project effectiveness. Works with Employee Education System (EES) to coordinate personnel and resources to evaluate the educational needs of Veterans and employees to develop MHV educational and training programs/classes. Formulates a marketing strategy from research, reports, products, and organizational data. Represents the Veterans Affairs Medical Center/Health Care Systems (VAMC/HCS) at forums, conferences, and meetings. Delivers presentations to all levels of the VAMC/HCS, service organizations, and veterans, family members and caregivers Uses the world wide web to maximize outreach efforts, and conducts required coordination and obtains clearances as required for release of information. Identifies problems and applying analytical techniques for the purpose of resolving issues. Negotiates conflicting demands and manages multiple projects with tight deadlines. Serves as the facility liaison to the MHV National Program Management Office and National Help Desk. Utilizes interpersonal communication skills to deal with Veterans who are difficult, hostile, or distressed, working with co-workers, supervisors, and high-level management, and negotiating. Performs other duties as assigned. Work Schedule: Fulltime: Monday - Friday 7:30am-4:00pm Hours may change based on the need of the agency. Telework: Yes - As determined by the Agency Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD507220 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/20/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in full range of principles, concepts, and techniques of marketing, advertising and salesmanship and the ability to transform these requirements into a working, viable program; editing web pages and creating links and using social networking technology; design, establish, and operate in the operation of state-of-the-art personal computer (PC) equipment; assist in preparation of radio, television, slide show, speech materials or other methods of communication; organizing and communicating ideas and thoughts effectively through written correspondence and oral presentation; analyze a variety of research reports, studies, fact sheets, and other documents and translate. You will be rated on the following Competencies for this position:Interpersonal SkillsKnowledge ManagementOrganizational AwarenessVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Ph.D. or equivalent doctoral degree
or
3 full years of progressively higher level graduate education leading to such a degree
or
LL.M., if related.

NOTE: Equivalent combinations of education and experience are qualifying for all grade levels for which both education and experience are acceptable.

Contacts

• Address Atlanta VA Medical Center 1670 Clairmont Road Decatur, GA 30033 US
• Name: Melissa Bond
• Phone: 913-297-8383
• Email: [email protected]