This position is located in Division of Depositor and Consumer Protection (DCP), National Center for Consumer and Depositor Assistance (NCDA) and provides general support under the supervision of a Supervisory Consumer Affairs Specialist. This support involves bank adherence to federal consumer protection laws; education; data trends analysis; and database management. The duty location is determined upon selection.

Duties

Assists the Consumer Affairs Specialists in initial investigation, research, and preparation of responses involving consumer complaints and inquiries regarding consumer protection laws and general banking procedures. Such complaints or inquiries may include FDIC Chairman, Congressional, and White House referrals; and discrimination complaints. Inputs information into the National Center for Consumer and Depositor Assistance’s (NCDA) correspondence tracking database system in conjunction with assigned responsibilities and monitors the system for data accuracy and integrity. Responds to questions from consumers concerning the consumer complaint investigation process. Prepares materials independently or in cooperation with other Consumer Affairs staff for distribution and mailing. Assists in the preparation of statistical and other reports on the activities of the NCDA. Researches issues involving consumer complaints and inquiries with the staff of Regional and Washington Offices including the Community Affairs and Compliance and Enforcement sections of DCP, as well as the Divisions of Legal and Risk Management Supervision (RMS), and prepares appropriate summaries of such research. Researches and responds to questions concerning consumer complaints and complaint investigations from DCP and RMS Examiners independently or cooperatively with the Consumer Affairs Specialists. Assists in training and education efforts of NCDA by preparation of materials and/or participation in such activities at the direction of a Supervisory Consumer Affairs Specialist or designee. Advises NCDA management, as needed, in developing strategies for improving operations.

Requirements

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG-06 grade level or above in the Federal service.  Specialized experience is defined as: Experience responding to customer inquiries and complaints; utilizing a data entry system to enter and maintain information; tracking activities or projects to completion; using word processing software to prepare written materials; and drafting correspondence Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement.

Education

There is no substitution of education for the experience for this position.

Contacts

• Address Federal Deposit Insurance Corporation FDIC Human Resources Branch 3501 Fairfax Drive Arlington, Virginia 22226 United States
• Name: Mitchell Desy
• Phone: 773-812-7406
• Email: [email protected]