This position is located in the Office of the Internal Ombuds, Headquarters of the Federal Deposit Insurance Corporation and provides Internal Ombuds services by serving as a neutral source for internal agency employees to raise concerns, identify options, and request assistance to informally resolve conflict and problems. Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

Duties

Serves as an impartial, neutral and independent communications channel and intermediary for resolving conflict. Works with FDIC staff to analyze and develop options for addressing complaints, issues and concerns. Uses alternative dispute resolution methods such as mediation, negotiation, problem solving, active listening, counseling, empathy and facilitation to informally resolve complex, unique, and often confidential problems and issues. Provides advice on a broad range of workplace issues and helps to promote a fair and open atmosphere throughout the agency. Develops and analyzes aggregate metrics on workplace issues and trends and prepares quarterly, annual, and ad-hoc reports on issues and trends for the Chairman's office and other Divisions/Offices. Develops and manages the Office of the Internal Ombuds database to track inquiries, complaints and disputes to determine patterns and issues that need to be addressed. Conducts analysis of trends to identify potential systemic issues, develops strategies and approaches to address these issues, and identifies and recommends courses of action. Researches factual issues and prepares appropriate responses to sensitive inquiries and concerns raised. Evaluates and analyzes information to arrive at sound proposals or recommendations for program and policy improvements for minimizing future problems. Develops and manages the Office of the Internal Ombuds website and conducts outreach and marketing activities to educate FDIC employees about services provided through the Office of the Internal Ombuds.

Requirements

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.  Additional qualifications information can be found here. To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the GS/CG-12 grade level or above in the Federal service.  Specialized experience is defined as experience serving as an organizational ombudsman, dispute resolution specialist, conflict management specialist, or third party neutral that works with individuals or groups to resolve conflict, mediate disputes, and ensure fair processes; addressing and facilitating the resolution of organizational or workplace issues and concerns while promoting a fair, open, and productive workplace environment; collaborating with senior management in developing solutions to organizational issues including those related to human capital programs, processes, and procedures.   Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined “well qualified” for this position. For more information, click here.

Education

There is no substitution of education for the experience for this position.

Contacts

• Address Federal Deposit Insurance Corporation FDIC Human Resources Branch 3501 Fairfax Drive HRB (PA-1730-5007) Arlington, Virginia 22226 United States
• Name: Sarah Chow
• Phone: 1-227-200-3246
• Email: [email protected]