Incumbent will be assigned to the North Las Vegas, NV 89086 and normally work on one of the Inpatient Nursing Units, Emergency Department, Operating Room/Post Anesthesia Care Unit, or Inpatient Mental Health at VASNHS but may be required to work on other units on the inpatient side if the need arises. Will interface with(PC)applications as well as numerous Veterans Health Information Systems and Technology Architecture (VistA) and computerized Patient Record System (CPRS) applications.

Duties

Major Duties: Responsible for delivering administrative support for staff. Is responsible for theprocessing of hospital admissions, registration of patients; entering workload date and validation. Will develop and hone skills to be able to verify patients address, telephone and responsible caregiver upon admission to unit. Assures accuracy and completeness. Continually monitors patient flow, identifies existing and potential problems areas or delays in processing a Veteran's medical care request. Initiates action with the clinical staff to expedite the case and ensure the smooth flow of patient care from reception though disposition. Answers patient call light, either in person or electronically, and ensure patient requests are passed along to the appropriate nursing staff (e.g., Charge Nurse, Primary Nurse, Nursing Assistant, etc.). Make necessary arrangements for emergency transfers to and from VA and private hospitals and prepares necessary paperwork in a prompt manner for cost containment. Provide reception and support at the front desk by greeting visitors, answering phone calls, forwarding phone calls to staff, and taking messages for them. The MSA will answer the phone with a salutation, state name, location of the unit, and ask how he/she may be of service. Accurately communicates a variety of Physician's orders involving patient activities and routes information to appropriate departments, i.e., dietary, pharmacy. Responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with Veterans Health Administration (VHA) national scheduling guidelines, as assigned. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; monitoring inpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; accurately assures physician orders are entered into CPRS properly; relates to staff, patients and family members in a patient centered care manner. Communicates with all departments and Nursing Officer (NOD) to coordinate the admission of patients. Notifies appropriate personnel and supporting departments of a patient admission, transfer, discharge, or death. Review's patient chart prior to arrival on unit for the presence of admission orders and the need for special equipment and procedures (i.e., isolation, specialty beds, telemetry). Notifies primary nurse and obtains equipment needed for patient care (i.e., telemetry). Notifies telemetry personnel of admission and necessary information when telemetry is required. Demonstrates and adheres to all aspects of Veteran Centered Care concepts, Integrity, Commitment, Advocacy, Respect, Excellence (ICARE), and the Code of Conduct in daily work/interactions with others. Interacts with patients, supervisors, staff, volunteers, visitors, and non-VA personnel reflecting a working knowledge of cultural differences in language communication style, physical limitations, and other diversity-related factors. Files documents as needed (e.g., patient information, scanning and review correct location in CPRS, etc.). Responds in a timely manner to special requests by the Nurse Manager/Assistant Nurse Manager and prioritizes urgent matters appropriately. Place's page/phone call requests for medical, nursing, and ancillary staff, as well as for emergencies (i.e., code blue, etc.). Scans forms/documents for inclusion in the electronic medical record (CPRS). Maintains up to date phone list of frequently called numbers for use on the unit, along with the emergency cascade call list. Enters maintenance requests into appropriate computer application system and follows up on the completion of those requests. Notifies appropriate personnel if request is an emergency. Develops record keeping system for maintenance requests and keeps up to date. Sets up or reprocess Reusable Medical Equipment (RME) as applicable and be certified annually on the specific equipment for which they are responsible (e.g., cleaning of Vocera® devices, wheelchair, telemetry units, other medical equipment, etc.). Performs other duties as assigned within the scope of the position. Work Schedule: Various Shift(Will be required to work some nights, weekends and holidays. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 09056A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS):Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/16/2024 Basic Requirements: a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.)b. Experience and Education. (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; Copy of Transcript is required; OR, (2) Education. One year above high school. Copy of Transcript is required; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Copy of Transcript is required. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Creditable Experience Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities [or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting]. Experience satisfying this requirement may be paid/non-paid employment as an MSA or [an equivalent position in a non-VA hospital or clinic setting. Quality of Experience. Qualifying experience must be at a level comparable to MSA experience [or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting] at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of [varieties] as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time. Part-Time Experience. Part-time experience as [an MSA or equivalent administrative patient support in] a [non-VA medical inpatient or outpatient setting] is creditable according to its relationship to the full-time workweek. For example, [an] MSA employed 20 hours a week, or on a 1/2-time basis, would receive [one] full-time workweek of credit for each [two] weeks of service. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation). Grade Determinations: For GS-05 In addition to the basic requirements you must demonstrate that you possess one year of specialized experience at the next lower grade level (GS-04). GS 4 equivalent experience: One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. You will be rated on the following Knowledge, Skills, and Abilities based on your application for this position: Please make sure that each is addressed in detail in the body of your resume. i. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information PII into or from electronic health records, scheduling systems, and/or reports. ii. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. iii. Ability to schedule medical appointments in a clinical setting. iv. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. v. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. vi. Sill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. References: VA Handbook 5005, PART II, APPENDIX G45 Medical Support Assistant VA Qualification Standards. Can be found in the local Human Resources Office. The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is GS-05. Physical Requirements: Position is primarily sedentary. Work is conducted at desk setting. Some walking and standing throughout the day from desk to other areas, incumbent must be able to travel to other areas with ease. The majority of time is spent working at a desk. It involves the frequent use of office equipment including the telephone, copier, personal computer, printer and similar automated equipment. There is potential for extended periods of sitting, standing and carrying items weighing up to 20 pounds (i.e., medical records and manuals). The incumbent is expected to use proper preventive ergonomic techniques to perform duties.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Las Vegas VA Medical Center 6900 North Pecos Road North Las Vegas, NV 89086 US
• Name: Tina Yang
• Phone: (415) 221-4810
• Email: [email protected]