The Lead Medical Support Assistant in Business Administration Service. Incumbent will be assigned to work at one of 6 locations within the VASNHS but may be required to work at other locations as necessary. The incumbent performs duties related to intake, receipt, provider clinic management and indexing of health and administrative information relating to non-direct patient duties. This individual must be considered an expert in all duties performed at the lower levels.

Duties

Major duties include, but not limited to: Conducts in-service training as needed, shares knowledge of new policies, procedures, or changes in the VA Southern Nevada Healthcare System activities. Coordinates with Supervisor to achieve a program of on-going training and competency maintenance for outpatient Advanced Medical Support Assistants to stimulate individual personal growth and development opportunities. Report to supervisor on performance, progress and training needs of outpatient MSAs, and on disciplinary problems observed during the course of the workday. Check on work in progress or spot check work not requiring review (filing) and review completed work to verify that supervisor's instruction on work sequence, procedures, methods and deadlines have been met. Responsible for coordinating with the professional staff on all administrative matters. Instrumental in the orientation of new staff to the administrative policies and procedures of the VA Southern Nevada Healthcare System. Make informational suggestions to supervisor concerning promotions, reassignment, recognition of outstanding performance, team and personnel needs. Provides administrative assistance and support to Supervisory Medical Administration Specialist during scheduled and unscheduled absences and acts as an assistant to the Supervisory Medical Administrative Specialist for completion of MSA scheduling, timekeeping, certification of AMSA competencies, as well as preparation of reports and audits as indicated by leadership. A thorough knowledge of pertinent laws, regulations and local policies regarding entitlement for care in the clinics is required. This knowledge is utilized when providing recommendations to the clinical staff that are able to determine appropriate treatment plans based on this information. Expert level of knowledge of all aspects of the outpatient AMSA duties. This includes knowledge of the Computerized Patient Record system and VSE (VISTA Scheduling Enhancement). Knowledge of the verification of doctor's orders, including medication orders, diet, lab tests, x-rays and procedure orders, travel, transfer and discharge orders is essential as well as specific duties and requirements. Knowledge of business rules pertaining to veteran eligibility and financial assessment requirements. Expert level knowledge of the Privacy Act and Health Insurance Portability and Accountability Act as well as local, VISN and VHA privacy policies and directives to make accurate legal decisions pertaining to the "release of information" from patient charts. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Expert knowledge of the VistA system options and menus afforded Inpatient Medical Support Assistants at all grades. High level knowledge of medical terminology is essential to understand and transcribe doctor's orders and to fill out forms with correct and pertinent information. Knowledge of time management techniques in order to assess priorities or workload, telephone calls, and general ward activity so that work is accomplished efficiently and in order of importance. Knowledge of combination skills in order to teach new employees their duties and to inform professional staff of administrative procedures. Expert knowledge of outpatient clinical services available in order to arrange proper follow-through of patient treatment plans including the scheduling of outpatient follow up medical appointments and ancillary tests. Must have ability to make travel arrangements for the first outpatient visit when appropriate and coordinate travel arrangements for transfers to other hospitals, therapy treatment and other appointments off station. Expert knowledge of types of orders written by physicians, e.g., diets, test, medications, activity plans, transfers, request for records, so that orders can be verified in the computer. Must have high level computer skills to verify physician orders and to accomplish a variety of tasks done on the computer. Expert knowledge of Veterans Health Information Systems and Technology Architecture (VistA), VSE (Vista Scheduling Enhancement) and Computerized Patient Record System (CPRS). Must also have ability to understand and utilize Microsoft Word and Excel as well as Microsoft Outlook at a minimum. Work Schedule: To be Determined Telework: Not Available Virtual: This is not a virtual position. Functional Statement #:00806F, Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Grade Determinations: Lead Medical Support Assistant GS-07 Experience. One year of experience equivalent to the [GS-6] grade level Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.] Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff]. Ability to provide staff development and training. 11 Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics Assignment. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.] For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for this vacancy is GS-07. Physical Requirements: Position requires visual acuity, adequate auditory perception, clear distinctive speech, and manual dexterity. Position requires extended periods of sitting. The position may require some bending and carrying of items. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations and able to shift priorities based on patient needs. Must meet Employee Health mandates as a condition of employment.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Las Vegas VA Medical Center 6900 North Pecos Road North Las Vegas, NV 89086 US
• Name: Tina Yang
• Phone: (415) 221-4810
• Email: [email protected]