•    The position is telework eligible consistent with the Agency’s telework and remote work program policy. This position is located in the Department of Education, Office for Civil Rights (OCR), in Washington, D.C.  The incumbent performs a range of administrative, clerical, and technical program support functions which facilitate the overall accomplishment of OCR's mission and goals.

Duties

APPLICATION LIMIT: This vacancy announcement is limited to the first 50 applications received and will close at 11:59PM Eastern Time on the day that we receive the 50th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.  We encourage you to read this entire vacancy announcement prior to submitting your application.As a Program Support Specialist GS-303-05, you will be responsible for:• Preparing responses for emailing based on approved templates and retaining email correspondence in accordance with the Department's document retention policy.• Using established procedures, policies, and protocols to open, review, scan, and record incoming hard-copy correspondence, distributing and/or forwarding correspondence and other deliveries to appropriate staff.    • Retaining hard copy mail in accordance with the Department's document retention policy. As directed, preparing responses for mailing based on approved templates. Preparing envelopes and mailing labels and sends out hard copy mail.  As a Program Support Specialist GS-303-06, you will be responsible for:• Organizing, managing, and maintaining public-facing email box or boxes by processing incoming and outgoing electronic correspondence, responding to inquiries, distributing and assigning correspondence, and/or forwarding it to appropriate entities for resolution.   • Preparing responses for emailing based on approved templates, retaining email correspondence in accordance with the Department's document retention policy and using established procedures, policies, and protocols, to open, review, scans, and records incoming hard-copy correspondence.• Maintaining office records, including but not limited to appeal tracking sheet and hard copy correspondence log, using established procedures, policies, and protocols.   • Providing support for OCR’s public-facing communications, serving as a central point of contact for public information requests, requests for technical assistance, and media and press questions, and triaging, routing, and tracking all such inquiries.  

Requirements

• Relocation will not be paid.
• You may be subject to serve a one-year probationary period.
• Males 18 and over must be registered with the Selective Service.
• Must be a US Citizen

Qualifications

Minimum Qualification Requirements You may meet the minimum qualifications for the GS-05, if you possess the specialize experience, education, or a combination of the two. One year of experience in either federal or non-federal service that is equivalent to at least a GS-04 performing two (2) out of three (3) of the following duties or work assignments:1. Experience utilizing tracking systems to manage internal and external requests and correspondence control.2. Experience producing documents in an automated system.3. Experience conducting search queries and retrieving information to assist in responding to correspondence. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).1. Ability to communicate both orally and in writing.2. Knowledge of principles, concepts, and methodology of a professional or administrative occupation.3. Ability to categorize and sort email correspondence from the public to identify whether a response is required or if it should be forwarded to an office or appropriate assignee. OREDUCATION (see EDUCATION SECTION of the vacancy announcement)OR A combination of both education and experience in which the total percentages must equal at least 100 percent to qualify an applicant for that grade level You may meet the minimum qualifications for the GS-06, if you possess the specialize experience. One year of experience in either federal or non-federal service that is equivalent to at least a GS-05 performing two (2) out of  three (3) of the following duties or work assignments:1. Experience managing a public email inbox by handling incoming and outgoing messages.    2. Experience managing and routing appeal tracking sheets and hard copy correspondence logs.3. Experience conducting search queries and retrieving information from a database to identify and resolve issues.Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).1. Knowledge of administrative program objectives & requirements.2. Ability to communicate both orally and in writing to make informative recommendations to management.3. Ability to recommend a specific template response that conforms to and is prepared in accordance with established guidelines, and standard operating procedures.4. Ability to provide customer service skills while adhering to program policies and procedures for records management and retention.

Education

You may meet the minimum qualifications of this position by meeting the following education options.

(GS-05)

Completion of 4 academic years of post-high school leading to a bachelor’s degree or equivalent degree;

or

A combination of specialized experience and education that when taken as a percentage of the required education and experience total 100% or more.

(GS-06)

Education cannot be substituted for experience for this position and grade level. 

Foreign Education:

Education completed in foreign colleges or universities may be used to meet education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. If you are using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.  For further information, please click Foreign Education.

Contacts

• Address EDUCATION-OFFICE FOR CIVIL RIGHTS 400 Maryland Ave. S.W. Attn: Human Resources Services Washington, District of Columbia 20202 United States
• Name: Bethany Lowry
• Phone: 202-987-0203
• Email: [email protected]