Job opening: Information Technology Specialist (CUSTSPT) NF-04
Salary: $50 000 - 60 000 per year
Published at: Aug 29 2024
Employment Type: Full-time
This position is located at MWR Information Technology Services.
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Duties
Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
Participates in the planning and delivery of a full range of Information Technology customer support services to the organization.
Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate.
Applies information security and information assurance policy, principles and practices.
Requirements
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Satisfactorily complete an employment verification (E-Verify) check.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.
Qualifications
Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
- Participating in the planning and delivery of a full range of IT customer support services;
- Installing, configuring, upgrading and trouble shooting hardware and software components;
- Presenting formal and informal training and assistance to customers;
- Reporting, responding to, and resolving customer requests.
Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Education
This job does not have an education qualification requirement.
Contacts
- Address DM-NAF-W6CDAA US ARMY GARRISON FT KNOX
DO NOT MAIL
Fort Knox, KY 40121
US
- Name: Stephanie Caraballo
- Phone: 520-669-0184
- Email: [email protected]
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