About the Position: This is a Supervisory Information Technology Specialist (Application Software) position located within the Human Resources Command, Enterprise Modernization Directorate (EMoD), Fort Knox KY.

Duties

Supervise 90 personnel supporting two data centers and geographically-dispersed infrastructure Utilize experience as an Executive for workload, plans, priorities, metrics, accountability, and corrective actions Develop and enforce IT strategy, policy, procedures, and service level agreements Enforce configurations which assure cyber-security compliance on office automation systems Utilize knowledge of IT technologies and cyber-security risks: networks, servers, PCs, telephony, peripherals Utilize knowledge of an organization's Continuity of Operations (COOP) policies, practices, and tools Manage IT projects: initiation, planning, execution, control, and close-out Translate user requirements into project plans which provide customized solutions Monitor assigned projects, measure performance, report status, and course-correct progress Define IT procurement criteria, building life cycle requirements and procurement requests. Engage contract/contracting personnel to correct service failures and provide recommended changes. Utilize knowledge of computer warranties, software license management, and warranty repair processes Manage existing server fleet and determine future systems infrastructure to meet mission goals Manage/execute allocated budgets for equipment, tools, awards, etc.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M, Information Assurance Workforce Improvement Program
• This position requires the employee to occasionally travel away from the normal duty station. Travel may be required to attend training, conferences, and other mission requirements.
• This position is required to submit a Financial Disclosure Statement, OGE-450, (5CFR Part 2634, Subpart I USOGE,6/08). Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually.
• This position requires a one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• This position is designated as a Key Position to ensure continuity in mission and cannot be vacated during national emergency or mobilization without seriously impairing the capability of the organization.
• Civilians in key positions must be exempted from recall to active duty because of Reserve or retired military obligation.
• Must be able to obtain and maintain a Secret security clearance.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Family Member Preference (FMP) for Overseas EmploymentInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouse Preference (MSP) for Overseas EmploymentMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Your resume must describe at least I have one-year specialized experience equivalent to the GS-13 grade level in the Federal service which includes operational experience managing an area of specialized information systems or software engineering projects. Possess expertise and experience making recommendations pertaining to new hardware, software, and communications developments that will enhance the commands information systems and software engineering posture. Possess operational experience directing, planning, managing, and coordinating the work efforts of subordinates engaged in providing system executive and application programming/technology implementation and sustainment support in a multitier communication/automation environment. The OPM Qualification Standard provides the following definition: specialized experience is experience that has equipped the applicant with the competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT]. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others (2) Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation (3) Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information (4) Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: Customer ServiceInformation Systems/Network SecurityManages ResourcesProject Management Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-13).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--NO substitution of education for experience is permitted.

Contacts

• Address DM-APF-W6ED37 PERSONNEL INFO SYSTEMS DIRECTORATE DO NOT MAIL Fort Knox, KY 40121 US
• Name: Army Applicant Help Desk