The incumbent serves as the Program Support Assistant (PSA) for the South Texas VA Fisher House, which provides high quality, temporary lodging to families of active duty military personnel and families of Veterans who are undergoing treatment through this facility. The PSA assists with the day-to-day operations of the 32-room facility and interacts with the lodging guests, setting the tone for the duration of the guests' stay.

Duties

Duties include but are not limited to: Assists with the facilitation of daily operations at the Fisher House. Performs quality checks and observations of guest rooms to ensure the facility is presentable and in accordance with program standards and guest expectations. Creates work orders with Engineering or other services for regular maintenance, changes and repairs. Follow up on Work Orders. Makes recommendations to Fisher House Manager on ways to improve operations and processes based on trends and occurrences in rendering customer service and/or reviewing data and information. Monitors and Accounts for all donated gift cards ranging in total amount from $5 - $2K and is responsible for issuing gift cards to guests. Reconciles gift card expenditures used to purchase items for guests throughout the FY. Attends meetings with and on behalf of the Program Manger. Manages community outreach activities. Identifies and coordinates activities to enhance business and community relationships with the STVHCS Fisher House. Identifies & facilitates recruitment of program volunteers and donors. Completes Consults in a timely manner so that guests are not delayed. Promptly responds to emails, Teams messages, phone calls, and guests requests. Work Schedule: 7:30 a.m. - 4:00 p.m. Monday - Friday Position Description Title/PD#: Program Support Assistant/PD671-3416-O Physical Requirements: The duties and responsibilities of the position require mobility between various rooms within the Fisher House and the Audie L. Murphy Memorial Veterans Hospital. The incumbent must be composed at all times while providing customer service to patients and their families during their emotional and/or physical stress. Average physical ability, dexterity, and strength arc required to perform the work. This includes preparation for programs, occasional moving/lifting of equipment, ( I00 cup coffee pot, boxes of donated items, up to 40 pounds etc.), and assisting guests with luggage. Although some of the work is sedentary, the employee will be walking, standing, bending, and carrying some light to heavy items, as well as driving an automobile. Travel: Occasional travel may be required for coverage or training purposes.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Proficiency Requirement: This position requires the ability to type at least 40 words per minute. Specialized Experience for the GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: providing telephone assistance, filing, office coordination, processing referrals, scheduling, budgeting, inventory, data collection and maintenance, reports, guest relations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You will be rated on the following Competencies for this position: Accountability Administration and Management Customer Service

Education

There is no educational substitution for the GS-06 level.

Contacts

• Address Audie L Murphy Memorial Veterans Hospital 7400 Merton Minter Boulevard San Antonio, TX 78229 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]