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Duties

WHAT IS THE FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS) OPERATIONS WEST 31 Total vacancies in the following locations: 2 Vacancies to be filled in (TX2038) Austin, TX 2 Vacancies to be filled in (TX0298) Houston, TX 2 Vacancies to be filled in (WA0101) Seattle, WA 1 Vacancy to be filled in (OR0043) Portland, OR 1 Vacancy to be filled in (AK3237) Anchorage, AK 1 Vacancy to be filled in (ID0025) Boise, ID 1 Vacancy to be filled in (OR0051) Eugene, OR 1 Vacancy to be filled in (CA7462) Fresno, CA 1 Vacancy to be filled in (CA7803) Fresno, CA 1 Vacancy to be filled in (AZ7748) Phoenix, AZ 2 Vacancies to be filled in (CA7456) Fresno, CA 1 Vacancy to be filled in (CA7898) Fresno, CA 1 Vacancy to be filled in (MO1937) Kansas City, MO 1 Vacancy to be filled in (IA1527) West Des Moines, IA 1 Vacancy to be filled in (IL2525) Bloomington, IL 1 Vacancy to be filled in (MN1675) Bloomington, MN 1 Vacancy to be filled in (MO0106) St. Louis, MO 6 Vacancies to be filled in (UT0036) Ogden, UT 4 Vacancies to be filled in any of the following locations: (CA0150) Los Angeles, CA (CA0154) San Francisco, CA (CA0281) Oakland, CA (CA6116) San Jose, CA (CA6139) Sacramento, CA (CA6901) Modesto, CA (CA7588) Stockton, CA (CA8182) Fairfield, CA (CA7087) Chico, CA (CA0221) Santa Rosa, CA (CA8050) San Bernardino, CA (CA0273) Long Beach, CA (CA0316) San Diego, CA (CA7903) Palm Springs, CA (CA6218) Glendale, CA (CA7023) El Monte, CA (CA7159) Santa Clarita, CA (CA8500) Camarillo, CA (CA7395) Santa Ana, CA (CA6921) San Marcos, CA The following are the duties of this position at the full working level. Assists the specialist in assuring that one or more Facilities Management and Security programs operate effectively and meet customer needs. Reviews procedures, work provided by contractors, customer requirements, and work requests to assure they meet requirements and are complete, clear, and understandable. Uses information, standard data and other reports to determine that established standards for business goals are met. May be assigned responsibility for other FMSS program areas, with technical guidance provided by a supervisor and/or specialist. Reviews information provided by the Employee Resource Center (ERC), contractors, customers, FMSS staff, and from financial and workload reports to eliminate redundant requirements, clarify organizational and funding responsibilities, verify time frames, and explain FMSS processes to customers in other work areas. Collects information regarding timeliness, cost and quality of service delivery. Identifies products and services with excessive cycle times, low customer satisfaction rates, and costs exceeding projections and assists the assigned manager and/or specialist in preparing procedural changes and explaining them to other FMSS staff and to customers. Prepares documents to excess property items. Assists with implementation and administration of various security program components, which could include such functions as Identification Media, Access Control Systems, Alarm Monitoring Systems, CCTV systems; participates in official security reviews and assessments and report preparation; maintains database and documents used to track and monitor security information; assists with emergency preparedness activities; and serves as a first responder during incidents. Provides support to the Specialist in a broad range of facilities programs including but not limited to, mail, property, records, supplies, safety, shred, building services, and real estate. Monitors and evaluates the effectiveness of products and services provided to customers from several IRS operating divisions located in assigned campus and/or posts-of-duty. Where contractors provide products and services, monitors contractor performance, timeliness and compliance with the contract. Prepares written reports, memoranda, and charts showing results and recommendations. Prepares time schedules for employee access to IRS space. Reviews ID Media inventories and maintains building access lists. Creates security items such as Physical Access Control cards, pocket commissions, parking passes, runs and verifies reports utilizing the automated ID Media and other security systems. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below: EDUCATION/SPECIALIZED EXPERIENCE GS-05: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience applying knowledge of programs and operations sufficient to resolve recurring problems in clerical procedures within an assigned organization; Experience assisting others in resolving customer requests for routine services; Experience operating a variety of office automation equipment to enter data in various automated systems; Experience applying grammar, spelling, punctuation and commonly used formats and terminology and experience meeting and dealing courteously and tactfully with customers. OR EDUCATION: Four (4) years of education above high school. OR COMBINATION OF EDUCATION AND EXPERIENCE: A combination of education and experience equivalent to combinations of successfully completed post-high school education and experience. SPECIALIZED EXPERIENCE GS-06: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience resolving problems within the assigned organization; Experience applying knowledge of physical security program concepts, practices, standards, policies, and procedures taking action, to assist in resolving customers request for routine services; Experience applying technical rules, guidelines, regulations and precedents applicable to the provision of facilities services; Skill in meeting and dealing courteously and effectively with others to accomplish work assignments, clarify requirements and verify completion, experience with Identification card systems (e.g. Personal Identity Verification- Homeland Security Presidential Directive-12 (PIV/HSPD-12), USAccess Applications, etc.); Performance of identification/access card custodian functions: including inventory, reconciliation, filing and secured storage. Skill in operating a variety of office automation equipment to enter data in various automated systems. Experience using and/or applying appropriate grammar, spelling, punctuation and commonly used formats and terminology. SPECIALIZED EXPERIENCE GS-07: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Experience resolving technical problems within the assigned organization; Experience applying knowledge of physical security program concepts, practices, standards, policies, and procedures taking action, to assist in resolving customers request for services; Experience applying technical rules, guidelines, regulations and precedents applicable to the provision of facilities services and physical security to take action and resolve customer's service needs; Working knowledge of theories, techniques and methodologies to determine the effectiveness of program operations; Oral and written communications skills to acknowledge requests, clarify requirements, explain procedures and meet and deal independently with others; Experience with Identification card systems (e.g. Personal Identity Verification- Homeland Security Presidential Directive-12 (PIV/HSPD-12), USAccess Applications, etc.); Experience working with office automation, including identification and electronic access control systems, to enter data, print, issue and activate various types of identification and access media; Performance of identification and access card custodian functions; including inventory, reconciliation, filing and secured storage. Experience using and/or applying appropriate grammar, spelling, punctuation and commonly used formats and terminology to communicate procedural and factual information to customers. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address FMSS - Deputy Director 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748