The Supervisory Health Technician shall fill the role of the Eye Clinic Office Manager as part of the Surgical Service team at the Dayton VA Medical Center. The Supervisory Health Technician reports directly to the Health System Specialist and serves as an integral and active part of the Eye Clinic Management team. The Ophthalmology Technicians in the VHA support Ophthalmologists and Optometrist in diagnosis, treatment, prevention, follow-up care and patient counseling.

Duties

Major Duties and Responsibilities include but are not limited to: Fosters and supports an environment that provides the highest quality eye care. Addresses any staff issues impacting such goal. Proactively identifies gaps and develops/presents/implements strategies and plans to help achieve this end. Achieves this while delivering proactive and effective communication. Promoting a team approach. Collaborating with all eye clinic staff. Assists in implementing necessary clinic schedule changes. Ensures clinic schedules are accurate and works closely with MSAs, CBOC managers, and Chiefs to ensure this end. Coordinates and manages all technician scheduling to ensure adequate staffing and clinic coverage. Manages scheduled and unscheduled absences to ensure patient care is optimized. Ensures appropriate use of leave. Stays aware of rotating resident schedules and assists with ensuring proper on- boarding of rotating residents. Manages fee basis or contractual provider contracts in conjunction with appropriate section chief. Assists with procurement of new equipment. Helps identify eye clinic equipment needs and assists in development of annual budgetary requests. Helps ensure the proper functioning, maintenance, and management of eye clinic equipment. Identifies, procures and coordinates necessary tasks/resources/personnel (e.g., Biomed, IT, vendors, etc.) to timely address any nonfunctioning equipment. Ensures eye clinic has necessary supplies in stock. Identifies any supply chain issues and works with appropriate personnel to address any shortfalls in a prioritized manner. Helps manage clinic space allocation and utilization. Serves as first line to help address veteran concerns and patient satisfaction, involves providers as appropriate. Manages, addresses, and triages as appropriate Patient Advocacy issues and other patient inquiries constructively and appropriately. Fosters and supports a professional environment within the eye clinic. Addresses any staff issues impacting such goal. Proactively identifies gaps and develops/presents/implements strategies and plans to help achieve this end. Contract management - Performs contractor officer representative (COR) functions Conducts Quarterly Eye Clinic meetings Conducts regular meetings with the Section Chiefs as needed. Work Schedule: Full-Time,Monday through Friday, 7:30 am to 4:00 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: FS# 91343-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: (1) Experience. One year of experience in a health care field, such as but not limited to nursing, medical assistant, or health technician. OR, (2) Education. Two years above high school with a minimum of six semester hours directly related to a health care field or associate's degree in a health care related degree. OR, (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying. Examples are listed below: (a) Six months of experience in the health care field; and one year above high school; or, (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, medical service specialists, or ophthalmology technicians given by the U.S. Armed Forces; or, (c) Six months of experience in the health care field and completion of an independent study course in Ophthalmic Medical Assisting. Certification. All applicants must be certified as a Certified Ophthalmic Assistant (COA) with the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). The COA certification is JCAHPO's entry-level certification examination for a Health Technician (Ophthalmology). Exception. Non-certified applicants who otherwise meet the minimum qualification requirements may be appointed as a graduate Health Technician (Ophthalmology) under the authority of 38 U.S.C. 7405(c)(2)(B). The appointing official may waive the requirement of certification for a period not to exceed two years for a Health Technician (Ophthalmology) that provides care under the supervision of an Ophthalmologist. The exception only applies below the full performance level. For grade levels at or above the full performance level the candidate must be certified. Failure to obtain COA certification during that period is justification for termination of the temporary appointment and may result in termination of employment. English Language Proficiency. Health Technicians (Ophthalmology) must be proficient in spoken and written English as required by 38 U.S.C. 7402(d) and 38 U.S.C. 7407(d). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Supervisory Health Technician (Ophthalmology), GS-10 (a) Experience. One year of experience equivalent to the next lower grade level. (b) Assignment. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and range of variety, and be performed by the incumbent at least 25% of the time. Supervisory Health Technicians (Ophthalmology) at the GS-10 grade level generally are found in Complexity Level 1 (High Complexity) facilities, or in facilities of lesser complexity levels where large ophthalmology services are found. Supervisors may perform other complex assignments and program management duties such as overseeing the integration between ophthalmic medical devices and the electronic medical record system. The Supervisory Health Technician (Ophthalmology) is responsible for the supervision, administrative management, direction of ophthalmology staff, and supervises interactions of Health Technicians (Ophthalmology) with affiliate ophthalmology residents. May be delegated full administrative and professional responsibility for planning and directing the ophthalmology staff activities for the service or equivalent unit at an independent outpatient clinic. Has full supervisory responsibility over a section or equivalent work unit. Typical duties include preparing work assignments, monitoring clinical performances of ophthalmology staff, volunteers, and/or students, conducting performance appraisals, and other clinical and administrative responsibilities to ensure that the mission of the service and the medical center has been satisfied. Assures compliance with accrediting agency and regulatory requirements, and the quality management program, assuring corrective action is initiated as needed. Assures orientation and competency assessment of assigned staff. Develops policies and procedures; manages document control; develops performance standards, position descriptions and functional statements; and is responsible for professional and administrative management of an assigned area to include budget execution. Maintains interdepartmental relations with other services to accomplish medical center goals. May have overall responsibility for planning, assessing, and evaluating programs to ensure proper coordination between care delivered by the program and overall delivery of healthcare within the facility, or coordination of non-VA care as appropriate. (c) Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to meeting the all KSAs for the GS-10 grade level, the candidate must demonstrate the potential to acquire the assignment-specific KSA designated by an asterisk (*). 1. Ability to work independently to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service; 2. Ability to develop policy, manage equipment requests, and provide workload analysis in Ophthalmology Service; 3. Demonstrated leadership and managerial skills including skill in interpersonal relations and conflict resolution to deal with employees, team members, managers and other departments; and *4. Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed; competency assessments; performance evaluations; selection of staff; and recommendation of awards, advancements, and when appropriate, disciplinary actions. The full performance level of this vacancy is GS-10. References: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G52 Supervisory Health Technician (Ophthalmology) Qualification Standard. Physical Requirements: The work is primarily sedentary but also requires some standing, walking, bending, lifting, and carrying of light to moderate items from 1 to 45+ lbs. The work requires above average agility and dexterity. The position requires walking for 3-4 hours, standing 1-2 hours and kneeling 0.5 hours per day.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Dayton VA Medical Center 4100 West Third Street Dayton, OH 45428 US
• Name: Clarissa Carey
• Phone: 713-791-1414 X22513
• Email: [email protected]