This position is located in a Department of Veterans Affairs, Regional Office (VARO), Veterans Service Center (VSC), Pension Management Center (PMC), and BEST. The Incumbent plays an integral part of the VSC and BEST quality assurance program and is a key technical advisor to the Veterans Service Representatives (VSRs) in the Regional Office; measuring individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.

Qualifications

Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves: (1) Conducting focused evaluations and reviews to determine authorization quality and accuracy; (2) Providing advisory services to management via preparation and presentation of quality trend information; (3) Developing training strategies and materials to address deficiencies and/or conducting training activities; (4) Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps; (5) Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance.

Education

There is no educational substitution for the GS-12 level.

Contacts

• Address Hartford Regional Benefit Office 555 Willard Avenue Newington, CT 06111 US
• Name: Rachel Hearn
• Phone: 3135967225
• Email: [email protected]