Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: As a Public Safety Telecommunicator, the incumbent will provide emergency police, fire and medical services to the public by answering 911 calls, and dispatches appropriate personnel and equipment. Maintains an accurate status of emergency response equipment and personnel to assure prompt and accurate response.

Duties

Responsible for caller interrogation to determine the problem and the nature of the call. Monitor and log status and availability of police, fire, and first responders to assure an appropriate is made. Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene. Manipulate computer keyboard to acknowledge or defer alarms, determine the priority level of each alarm generated, determine the operational procedures for the alarm, and act in accordance with standard procedures. Access multiple National Database Systems to obtain data pertaining to driver's license, vehicle, registration, identity, criminal history and other highly sensitive law enforcement information. Notify police, fire department, and other agencies concerning incidents when needed. Refer non-emergency callers to appropriate agencies.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs is warranted.
• This position is subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
• This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
• This position requires the incumbent to comply with organization uniform policy, and you may be required to wear a uniform.
• This position has been designated "Mission Essential".
• In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• Position is subject to shift work. The position requires shift work which requires an uncommon tour of duty (including nights, weekends and holidays).
• This position requires the employee to obtain and maintain the North Carolina State Division of Criminal Information (DCI) Operator Access Level II Certification.
• This position requires the employee to obtain and maintain the Cardiopulmonary Resuscitation (CPR) Certification.
• This position requires the employee to obtain and maintain the Department of Defense (DoD) Telecommunicator Level I and the Telecommunicator Level II Certifications.
• This position requires the employee to obtain and maintain the Emergency Medical Dispatch Certification.
• This position requires the incumbent to successfully complete Continuing Dispatch Education (CDE) throughout employment.
• The incumbent is required to obtain and maintain a valid state driver's license.
• Incumbent must complete the National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses.
• Within 16 weeks of employment, the incumbent will be required to demonstrate reasonable proficiency at locally established training guidelines in use of E911, Computer Aided Dispatching, Land Mobile Radio, and station alerting software and equipment.
• Continuous current certification is a condition of employment.
• The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.
• Incumbent must be a qualified typist (40 wpm).
• Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: Operating multi-line telephones, computers or radio equipment to provide information to callers; Obtaining detailed information from callers and inputting data collected into databases and software systems; communicating orally to a wide range of people to obtain and provide information; AND Complying with standard operating procedures in a fast-paced and changing environment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Decision MakingManages and Organizes InformationTechnical Competence

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone -- no substitution of education for experience is permitted.

Contacts

• Address DN-APF-W0U3AA US ARMY GARRISON FT LIBERTY DO NOT MAIL Fort Liberty, NC 28310 US
• Name: Army Applicant Help Desk