Information Receptionists are located at the St. Louis, MO, John Cochran VA Medical Center, in Building 1, Grand Blvd entrance or the Jefferson Barracks VA Medical Center in Building 55. This position is in Health Administration Service (HAS) within the medical center and reports to the Specialty Clinic Supervisor. The Information Receptionist provides information, meets, greets, directs and resolves questions of Veterans and visitors to the VASTLHCS.

Duties

***This Announcement closes on 09/04/2024 or once it reaches 20 applicants*** St. Louis VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans. This position is responsible for being present in the main lobby to receive, welcome and greet Veterans, families and visitors to all locations in the medical center, and communicates with transportation services for access for wheelchairs. Major Duties include, but are not limited to: Welcome people as they enter the facility Provide directions and/or maps as needed Direct individuals to various locations within the Medical Center Provide information in person and over the phone Transfer callers to the appropriate point of contact Read materials/play informational videos Utilize the overhead paging system Listen to concerns, complaints and compliments Record complaints/concerns and referrals Foster a calm and healing environment in a high traffic area Assist front lobby volunteers Explain a range of clerical and administrative processes Access CPRS and VISTA program to provide information Work Schedule: Monday - Friday 7:30 am - 4:00 pm Virtual: This is not a virtual position. Position Description/PD#: Information Receptionist/PD07847A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/04/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade anytime in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. However, candidates may be advanced without time restriction to positions up to GS-05 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non-temporary competitive appointment. You may qualify based on your experience and/or education as described below: General Experience: You must have one year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two years of education above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of general experience and two years of education beyond high school. You will be rated on the following Competencies for this position: CommunicationComputer SkillsCustomer ServiceOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The position requires the incumbent to sit, stand, and walk at periods throughout the tour of duty. May stand or walk for extended periods of time. Will stoop, bend and life 10-15 pounds. May push empty wheelchairs to staging area in front lobby. Utilizes multi-lined phone, paging system and personal computer as part of everyday activities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA St Louis Health Care System 1 Jefferson Barracks Drive St. Louis, MO 63125 US
• Name: Celena Bruce
• Phone: 909-871-7874
• Email: [email protected]