QUALIFIED APPLICANTS FROM THIS JOB ANNOUNCEMENT CAN BE SELECTED TO FILL VACANIES FOR THE OUTPATIENT CLINICS OPERATIONS, VA COMMUNITY CARE, MENTAL HEALTH, GERIATRICS, EXTENDED CARE, AND COMMUNITY BASED OUTPATIENT CLINICS, ETC. This announcement is limited to the first 30 applicants and will be used to fill current and future vacancies in all locations listed as they occur.

Duties

Duties include but are not limited to: Incumbent coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies. Assists with communications during the outpatient check-in/out process; communicates with non-VA Medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; manages a tracking system for follow up care such as consults, tests, etc. Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.· Monitors pre-appointment requirements to assure readiness for patient visit/procedures. Participates and provides input in problem solving on operation issues or procedures in team meetings, performs administrative follow up actions. Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. Evaluates patient information and clinic schedule lists to determine whether patient is vested. Educates providers about shared patients and brings to the attention of the provider. Work Schedule: Various tours to include days, nights, weekends and rotating shifts Functional Statement #: Adv Med Support Assistant/PD1015FA

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Must be proficient in written and spoken English May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Grade 6 Adv MSA: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, [with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Reference: VA Handbook 5005/53, Part II, Appendix G45. Medical Support Assistant Qualification Standard. This can be found in the local Human Resources Office The full performance level of this vacancy is G06. Physical Requirements: The work is performed behind a desk or counter in a general office setting, mostly sedentary, requiring standing, some walking and carrying of light items; such as medical records, papers and log books.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Charles George VA Medical Center 1100 Tunnel Road Asheville, NC 28805 US
• Name: James Shehan
• Phone: 828-318-7370
• Email: [email protected]