The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for MSAs in the Outpatient Clinic Section consisting of Primary Care Patient Aligned Care Team (PACT), Surgical, Medical, Physical Rehabilitation, Dental, Imaging and other ambulatory care clinics that require Health Administration Service (HAS) support as well as the Call Center and Ward Administration.

Duties

Duties include: The incumbent works from an office within a clinical setting and is delegated full authority to manage, supervise, and administer the various functions within a HAS supported group of assigned clinics. Responsible for evaluating, determining and adjusting staffing needs on a daily basis to accommodate patient flow through clinical areas.Ensures administrative procedures are accomplished in accordance with directives and established guidelines and within established timeframes. The incumbent analyzes workload trends and adjusts staffing accordingly. Clinical Chiefs will look to the incumbent for day-to-day operational guidance and implementation - relieving them for pursuit of their clinical duties. The success of the incumbent in the above roles translates directly to the success of the clinics and the Medical Center's Ambulatory Care Program.The Supervisory MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT) and ensures all related duties; customer service and other duties assigned for the proper and timely treatment of patients such as appointment schedules are maintained by MSA staff for one or more outpatient clinics. MSAs must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Work Schedule: M-F 8:00 AM-4:30 PM Functional Statement #: FS 1003FA

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. MSAs must be proficient in spoken and written English in accordance with VA Policy. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the basic requirements above, all applicants must also meet the following grade requirement for a Supervisory Medical Support Assistant, GS-0679-8. They must have one (1) year of experience equivalent to the GS-7 grade level and also be able to demonstrate the KSAs listed below: i. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and training in a patient support setting. iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. v. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-08. Physical Requirements: The work is primarily sedentary with prolonged periods of sitting. The work requires moderate lifting, carrying, pushing, standing; reaching above shoulder; use of fingers; ability to read without strain; ability to hear the whispered voice with or without hearing aid; emotional & mental stability.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Charles George VA Medical Center 1100 Tunnel Road Asheville, NC 28805 US
• Name: James Shehan
• Phone: 828-318-7370
• Email: [email protected]