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Duties

WHAT IS THE FACILITIES MANAGEMENT & SECURITY SERVICES (FMSS)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Facilities Management and Security Services Business Solutions. The following are the duties of this position at the full working level. Receives, screens, and answers routine telephone calls, and provides receptionist services to visitors. Establishes, organizes, and maintains files of correspondence, manuals, and other related information in accordance with IRS regulatory policies and guidance. Compiles records of organizational and workflow charts, staffing levels, and mission and function statements. Reviews all incoming mail and correspondence to determine proper action; and, as appropriate, prepares written responses. Determines deadlines for correspondence needing suspense dates. Logs, and maintains correspondence and suspended action file. Follows-up on suspense dates to ensure timely reply to suspended items, as well as matters resulting from meetings and conferences. Maintains a wide variety of administrative records and controls. Prepares and maintains regular production/inventory reports using establish formats and sources of data applicable to the program. Reviews outgoing correspondence, reports and other documents for proper format, grammar, punctuation, and mathematical correctness. Corrects and removes typographical/grammatical errors. Computes or verifies the accuracy of standard work measurement data. Reviews performance and management indicator reports, suggestions for program improvements, and other similar management and program analysis documents. Explains reporting procedures and requirements to operating officials. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below: EDUCATION/SPECIALIZED EXPERIENCE GS-05: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Providing office administrative and technical support doing office functions such as assisting with preparation of correspondence, reports, and various forms and documents using a variety of computer software programs and applications and office equipment; receive and manage customer calls addressing customer inquiries; input and retrieves data to monitor status; managing a calendar and coordinating services between customers and providers for support services; effectively completing daily or recurring assignments. OR EDUCATION: Four (4) years of education above high school. OR COMBINATION OF EDUCATION AND EXPERIENCE: A combination of education and experience equivalent to combinations of successfully completed post-high school education and experience. SPECIALIZED EXPERIENCE GS-06: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service.Specialized experience for this position includes: Providing office administrative and technical support doing office functions such as preparing correspondence, reports, and various forms and documents using a variety of computer software programs and applications and office equipment; receive and manage customer calls addressing customer inquiries; input and retrieves data to monitor status; with assistance research records, databases and other sources to resolve issues/problems and able to consult with subject matter experts; managing a calendar and coordinating services between customers and providers for support services; effectively completing daily or recurring assignments. SPECIALIZED EXPERIENCE GS-07: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Providing office administrative and technical support and serves as a resource person doing office functions such as preparing correspondence, reports, and various forms and documents using a variety of computer software programs and applications and office equipment; receive and manage customer calls addressing customer inquiries; input and retrieves data to monitor status; independently assembles data/information and prepares, reviews or reconciles reports and charts; research records, databases and other sources to resolve issues/problems and able to consult with subject matter experts; assists the manager and team lead with creating PowerPoint documents; managing a calendar and coordinating services between customers and providers for support services; effectively completing daily or recurring assignments and special projects. AND You must meet the following special requirements: Typing Proficiency: In addition to the above qualification requirements, applicants must be able to type at least 40 words per minute based on a 5 minute sample, with three or fewer errors. You may self-certify your proficiency in your resume/application package. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address FMSS 1111 Constitution Ave NW Washington, DC 20224 US
• Name: IRS Brookhaven External
• Email: [email protected]