This position is located with the Division of Quality Management Services with the Gallup Indian Medical Center in Gallup, NM. This position serves as the Deputy Quality Program Manager, Assisting the Chief Quality Management Officer providing technical expertise on performance improvement, risk management, infection control, safety, patient safety and staff development management programs ensuring accreditation readiness and compliance with all regulatory agencies for Gallup Service Unit.

Duties

Works in partnership with the Service Unit leadership, providing leadership in the development and measurement of the hospital's approach to quality management, performance improvement and patient safety. Plans, directs, coordinates and integrates Gallup Service Unit performance improvement, risk management, infection control, safety, patient safety and staff development. Provides education program activities and oversees patient advocacy and patient experience. Responsible for the appropriate use of quality tools (Ex. root cause analysis, failure mode effects analysis, statistical process control and other statistics and other lean six sigma tools) to conduct process improvement and benchmark appropriately. Works with the Quality Managers in developing and maintaining resources and information center for Continuous Quality Improvement (CQI), Joint Commission, CMS and other accrediting & regulating agencies. Utilizes various databases, for the purpose of data analysis to identify potential areas for improvement and compliance evaluation and monitoring. In collaboration with performance improvement (PI) staff (Hospital, Nursing and Medical PI) at the service units assists with development and review of PI plans/reports and data collection. Works with service unit quality managers, nursing leaders and clinical chiefs to provide technical assistance to each service unit on PI Program methodologies, accreditation readiness and tracking. Recommends appropriate avenues of action to insure maximum health and safety for patients, employees and visitors through established policies, procedures, and coordinating efforts with PI team members and other work groups.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): Education: Bachelor's or graduate/higher level degree: major study in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of the position. This degree must be from an educational program from an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: GS-13: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Experience using Lean Six Sigma, preferred 2-3 years of system redesign experiences in a hospital set-up, competent in TJC/CMS accreditation knowledge, skills and abilities. Familiar with performance improvement tools, skills in coaching and facilitation. Performing planning and operation of quality improvement programs regarding health information management, electronic health records, quality improvement, and privacy functions at a patient care facilities. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Gallup Service Unit 516 E Nizhoni Blvd P O Box 1337 Gallup, NM 87301 US
• Name: Navajo Area IHS Human Resources
• Email: [email protected]