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Duties

WHAT IS THE TAXPAYER SERVICESDIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Communications and Liaison The following are the duties of this position at the full working level. Assesses the need and desirability of public dissemination of information on IRS activities, consistent with broad National C&L policies and programs. Identifies the public interest and potential effect of Service actions and determines other possible alternatives. Advises managers, National C&L staff, and other directors on the probable internal and external reactions to planned Service actions. Detects, analyzes, tracks and recommends alternatives to promote maximum support for program goals. Develops professional internal, and in coordination with National C&L, external communication messages, speeches, news releases, feature articles, and other material for dissemination and use for the division and top management officials. Participates in annual program planning and developing internal communications. Provides and contributes to mechanisms for communication of timely and accurate information to all employees (i.e., newsletters, intranet, etc.). Issues guidelines and procedures to managers and employees throughout the Operating Division on C&L activities. Coordinates with National C&L to ensure consistency in organizational programs. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: GS-12 SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to the GS-11 level in the Federal service. Specialized experience includes: Experience with strategic communication planning. Experience with oral presentations and conducting meetings to obtain customer input on program issues and developing solutions. Experience applying a variety of approaches to communication programs and developing effective messaging and communication products. Experience in problem-solving and making decisions. Experience analyzing and developing recommendations from a wide array of conflicting and divergent information to assist program officials in achieving the communication objectives of their programs. Experience in use of AP Style and IRS Style writing principles. GS-13 SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to the GS-12 level in the Federal service. Specialized experience includes: Experience with strategic communication planning methods and techniques to be able to function as the technical authority to plan, develop, coordinate and apply effective programs and enhance understanding. Experience making oral presentations and conducting meetings to obtain customer input on program issues and develop mutually agreed upon resolutions. Experience with development and dissemination of communication materials. Experience applying a variety of approaches to help others to meet their business objectives through effective communication programs; Experience developing and maintaining effective working relationships to enhance communication and dissemination of information and in analyzing and developing recommendations from a wide array of conflicting and divergent information to assist program officials in achieving the communication objectives of their programs. Experience in use of AP Style and IRS Style writing principles. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address TS - Communications and Liaison 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748