The Dayton, Ohio Veterans Affairs Medical Center's Patient Business Service is recruiting for a well-qualified (Supervisory) Contact Representative (Enrollment and Eligibility Manager). The Support Services Supervisor will serve in an Enrollment Coordinator capacity for the facility.

Duties

Duties include, but are not limited to: developing of performance standards, writing position descriptions, evaluating work performance, and counseling of employees whose performance is not satisfactory, initiating disciplinary actions when necessary, hearing and resolving complaints from employees, providing expertise in eligibility issues to medical center staff. evaluating and managing flow of work within the Section. Assigning daily tasks; identifying changing needs for technical and administrative support and revising office operations. Responsible for leave administration, incentive awards programs, motivation and morale, administrative disciplinary actions, recruitment and placement, position management and classification, preparing position descriptions, overseeing semiannual and annual evaluations, counseling employees whose performance is marginal or unsatisfactory and implementing continuing education activities. Also, ensuring policy adherence, task reviews, delegation of work developing and managing databases necessary for tracking TQI training/participation and making recommendations as to funding and policy issues based upon the information collected. Responsibilities include leave administration, incentive awards programs, motivation and morale, administrative disciplinary actions, recruitment and placement, position management and classification, preparing position descriptions, overseeing semiannual and annual evaluations, counseling employees whose performance is marginal or unsatisfactory and implementing continuing education activities, ensuring policy adherence, task reviews, delegation of work developing and managing databases necessary for tracking TQI training/participation and making recommendations as to funding and policy issues based upon the information collected. managing expendable supplies and nonexpendable equipment, including but not limited to automated data processing (ADP), Audio Visual and/or other computer-based equipment. Maintaining accurate inventories and accounting for the use of all assigned equipment, supplies, space, and fiscal resources. Reviewing annual inventory documents for accuracy and resolves discrepancies. Providing guidance and assistance in preparing plans for acquisition of equipment. Supervising and maintaining systems for record keeping including timecards, and other financial reports, budget tracking, purchasing, and contract obligations to assure that workforce and workload are balanced. Providing guidance and initiating training of all new Enrollment and Eligibility staff and Patient Service Associates, i.e Telephone Operators, in the VA Medical Center (VAMC) policies, guidelines, and procedures. thoroughly working knowledge of the development and integration of VistA and CPRS, as well as the network operating systems and office applications software relevant to the clinical and administrative end users within the service. Using available teaching aids, technical manuals, education staff, information technology staff and other available resources to train and disseminate information to end users on the applicable software they need to perform their job. thoroughly knowledgeable in program planning, enrollment, eligibility and preregistration, representing facility leadership in professional settings, resource utilization, strategic planning, organizational development, and outreach. training on regulatory guidelines of eligibility, benefits, travel, orientation. corresponding regarding veterans, congressional offices, veteran services representatives, and other individuals. assisting in the design, implementation, and management of program data systems. training and understanding on business cycle support and administration, including insurance capture buffer software, kiosk programs, staff training, malfunction resolution and program implementation and expansion, briefing services and staff. Managing the business cycle process of the DVAHCS. Training on billing to workers compensation, Tricare, IDES, and ChampVA. serving as the outreach committee chairperson, including responsibilities with statewide outreach events and seminars. Working directly with government to establish a provider network in the private sector, including eligibility and enrollment. Work Schedule: Monday through Friday, 0800 to 1630. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: (Supervisory) Contact Representative (Enrollment and Eligibility Manager)/PD921100 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/20/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: One year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include and must be shown: Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization. Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc. Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization. Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc. OR, Graduate Education: Major study -- public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. For some positions in this series graduate education may not provide the knowledge and skills needed to perform the duties of the position. Specialized experience may be required for such positions. Two full academic years of graduate-level education or a master's or equivalent graduate degree is creditable for GS-9. OR, Combination: Applicants may also combine education and experience to qualify at this level. You will be rated on the following Competencies for this position: Planning and EvaluatingProblem SolvingTeaching Others Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, but may require some walking, bending, stooping, standing, stretching and carrying objects such as files/binders and lifting moderately heavy equipment or other items weighing less than 20 pounds such as Tandberg video equipment or VA informational brochures. The position requires travel (primarily within the facility geographic area) involving day trips, with occasional overnight trips. Work also requires spending time performing keyboarding duties and speaking on the phone for extended periods of time. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Dayton VA Medical Center 4100 West Third Street Dayton, OH 45428 US
• Name: Sage Artemis
• Email: [email protected]