This position is located in Division of Depositor and Consumer Protection (DCP), National Center for Consumer & Depositor Assistance (NCDA) and is provides support to the NCDA’s consumer response function under the supervision of a Supervisory Consumer Affairs Specialist. The duty location is determined upon selection. Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

Duties

Serves as a senior subject matter expert for the Branch on a broad range of federal consumer protection rules and regulations, including fair lending and unfair and deceptive acts and practices (UDAP). The incumbent serves as the key person responsible for investigating and responding orally or in writing to complex and/or sensitive consumer complaints and inquiries regarding consumer protection laws and general banking procedures. Such complaints or inquiries would include FDIC Chairman, Congressional, and White House referrals; and discrimination complaints. Serves as a resource for Regional and Field Office staff, providing analyses on complaint trends and emerging issues. Orally presents complaint data trends analyses to Regional Office management periodically. Provides direction and guidance to Consumer Affairs Assistants and other Consumer Affairs Specialists in the handling of complex complaints and inquiries as the workload of the National Center for Consumer & Depositor Assistance (NCDA) dictates. Inputs information into the NCDA’s correspondence tracking database system in conjunction with assigned responsibilities and monitors the system for data accuracy and integrity. Supports the tracking, recording and monitoring of deposit insurance inquiries, consumer complaints and consumer protection inquiries in the NCDA database system. Researches issues involving consumer complaints and inquiries with the staff of the Regional and Washington Offices including the Community Affairs and Compliance sections of DCP, as well as the Legal Division, and prepares appropriate summaries of such research. Conduct the NCDA’s quality review process regarding responses to individual complaints and inquiries. Analyzes trends in complaint data and prepares reports for division management.

Requirements

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG/GS-12 grade level or above in the Federal service.  Specialized experience is defined as: Experience providing technical expertise on consumer protection laws, programs or regulations and developing guidelines, manuals or other resource materials. Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement. Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 “well qualified” for this position. For more information, Click Here.

Education

There is no substitution of education for the experience for this position.

Contacts

• Address Federal Deposit Insurance Corporation FDIC Human Resources Branch 3501 Fairfax Drive Arlington, Virginia 22226 United States
• Name: Mitchell Desy
• Phone: 773-812-7406
• Email: [email protected]