This position is located in the Managed Care Division of the Office of Community Care (OCC) at the Captain James A. Lovell Federal Health Care Center in Chicago, IL.

Duties

Duties include but may not be limited to:

Requirements

Qualifications

SPECIALIZED EXPERIENCE: One year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of this position, and that is typically in or related to the position. To be creditable, specialized experience must have been equivalent to at least the GS-05 grade level in Federal service. Specialized experience includes: performing clerical duties in support of an office/clinic; providing courteous and efficient customer service by phone and in person; using a computer to perform administrative duties. This experience must be detailed in your resume to receive credit.(Resume(s) must clearly support the duties and experience required for this position. We will not make assumptions regarding experience.)You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer Service Information Assurance Learning Oral Communication Organizational Awareness Technical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Most of the work is performed in an office setting and is primarily sedentary. There can be demands for standing, walking, bending, light lifting, and long periods of sitting. The Program Support Assistant is required to make and answer numerous telephone calls and must have adequate eyesight and hand dexterity to allow for reading and operating a computer terminal. The employee must be able to function calmly under stress. The work is performed in an office setting with adequate lighting and other facilities with no unusual health hazards. Due to verbal contact with patients, family, and community providers, the employee is exposed to occasional verbal abuse. The position requires the observance of normal safety precautions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Captain James A Lovell Federal Health Care Center 3001 Green Bay Road North Chicago, IL 60064 US
• Name: Kristina Ilich
• Phone: 1-447-792-8151
• Email: [email protected]