Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serves as Lead Emergency Services Dispatcher responsible for providing emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.

Duties

Perform crisis intervention with distraught emergency callers until appropriate emergency field units arrive. Instruct callers on various advanced life support procedures to include CPR, the Heimlich maneuver, emergency childbirth, opening an airway or controlling bleeding. Determine appropriate jurisdiction and services to be rendered. Transfer caller to proper agency and/or variety of emergency equipment to include police, fire, ambulance, rescue or hazardous materials units. Advise employees on specific duties and job techniques and makes available written instructions and reference materials. Distribute workload among employees in accordance with established workflow.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• This position is subject to a pre-employment drug screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
• This position has been designated "Mission Essential". In the event of severe weather conditions or emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• This position requires a pre-employment physical to establish hearing and vision, specifically a vision test requirement to distinguish colors.
• Position requires the ability to lift up to 15 lbs.
• See additional conditions of employment in the Additional Information section below.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. SPECIALIZED EXPERIENCE: One year of specialized experience which includes 1) Evaluate 911 emergency calls to determine problem and nature of call, 2) Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency units arrive on scene, and 3) Determine person's complaint and initiate immediate emergency response life support as appropriate and 4) Serve on a team as a lead or team member. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). You will be evaluated on the basis of your level of competency in the following areas: AccountabilityCustomer Service (Clerical/Technical)Decision MakingManages and Organizes InformationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-7).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address FT-W4QVAA US ARMY IMCOM-USAG APG DO NOT MAIL Aberdeen Proving Ground, MD 21005 US
• Name: Army Applicant Help Desk