The Program Specialist (Knowledge Management) position is located in the Veterans Health Administration (VHA) Office of Finance's Payment Operations, Training and Workforce Development. Through the VHA Chief Financial Officer (CFO), VHA's Office of Finance serves in a mission critical role as the principal financial advisor to the Under Secretary for Health (USH).

Duties

Policy Formulation and Guidance The incumbent interprets and implements local policy and program guidance governing the management of Knowledge Management initiatives at Payment Operations (PO) . Policies and guidance pertain to all aspects of this program, including knowledge creation, capture, sharing (collaboration), use and transfer. The incumbent must determine the knowledge content; how it will be structured, shared, controlled and made easily accessible for the non-homogenous needs of PO enterprise. The knowledge manager interprets higher-level policy and develops more specific policies and processes for the capture of the knowledge content across the entire PO enterprise for possible inclusion in the knowledge management website/portal. Coordinates all Knowledge Management (KM) policy and processes with all PO work units to ensure scalability and compatibility of all Knowledge Management systems within the PO information enterprise long-range plan. Develops guidance and policy on processes to institutionalize KM practices within PO enterprise. Program Management The incumbent defines and establishes PO KM tasks; provides advice on needed resources, and monitors/leads project progress to ensure that work is accomplished in a timely and effective manner. Serves as the KM transformation/change agent for PO. Identifies internal/external best KM practices. Establishes methodology for sharing these across PO using the PO website/portal. Develop, design, set up and maintain the PO website/portal for knowledge dissemination to an audience in excess of 1,000 users. Serves as the lead PO content manager and is lead editor of the PO homepage/portal. Through partnering with organizational content and division managers across PO , ensures that content of the knowledge databases throughout the PO are current, relevant, iterative, non-duplicative and follow review and approval processes. Promotes the KM vision and goals and KM successes. Prepares and presents briefings as required to promote PO KM program. Serves as a liaison with other agencies and industry to facilitate the leveraging of world class knowledge practices. Participates in Senior Executive Leadership Team (SELT) meetings, Executive Leadership team (ELT) meetings, Division Manager's meetings, Conferences, VA / VHAKM Integration Council meetings and other selected meetings in order to ensure the PO reflects content in concert with VA / VHA / PO enterprise knowledge requirements. Technical and Professional Leadership Assists PO senior leadership in driving organization in desired direction. Fosters cultural change. Provides recommendations/options to institutionalize KM within the PO. Educates leadership and employees about KM and its benefits. Serves as communicator and champion for KM to the PO staff personnel. Represents PO leadership at internal/external KM meetings. Conducts needs assessments to identify customer KM technology needs, determines the correct technology solution set and develops a cost / benefit analysis. Uses web-based interface skills, Microsoft office, plus various computer configurations, operating systems, and related devices to develop successful application of knowledge management principles. Supports maintaining virtual libraries, data repositories, taxonomies, knowledge maps, and other material. Work Schedule: Monday through Friday, 8:00 am to 4:30 pm Compressed/Flexible: Available Telework: Available (Applicant is required to be onsite one day per week). Virtual: The employee may work at a VA facility or other VA-leased space other than the facility that is hiring the employee and is authorized for telework up to 50%. Position Description/PD#: Program Specialist/PD36100A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/15/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1. Ensures that content of the information databases throughout the agency are current, relevant, iterative, non-duplicative, and follow agency reviews and approval processes. 2. Determines the knowledge content as to how it will be structured, shared, controlled, and made easily accessible for the needs of the agency. 3. Provides advice on needed resources, and monitors/leads project progress to ensure that work is accomplished in a timely and effective manner. 4. Develops, designs, sets up and maintains the agency website, database, and/or portal for content dissemination to agency managers, employee's, internal and external customers. 5. Determines the knowledge content as to how it will be structured, shared, controlled, and made easily accessible for the needs of the agency. OR; GS-11: Substitution of Education for Experience (TRANSCRIPTS REQUIRED): A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of a Program Specialist OR GS-11: Combination of Education and Experience (TRANSCRIPTS REQUIRED): Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and successfully completed Ph.D. or equivalent doctoral degree directly related to the work of the Program Specialist position. You will be rated on the following Competencies for this position: Administration and ManagementCritical ThinkingInformation ManagementQuality Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, requiring no special physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Workforce Management - 2 120 SE 6th Street Suite 102 Topeka, KS 66603 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]