Job opening: Customer Service Director
Salary: $104 861 - 157 934 per year
Published at: Aug 07 2024
Employment Type: Full-time
This position is located in the Office of Account Management, Office of Customer and Stakeholder Engagement (QC/CASE), with the Federal Acquisition Service (FAS), General Services Administration (GSA).
Location of Position: You must reside in one of the following locations.
We are currently filling few vacancies, but additional vacancies may be filled as needed.
Duties
This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. If you are selected for this position, you will be expected to reside within the geographic area listed on this announcement within 45 days. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis.
Requirements
- US Citizenship or National (Residents of American Samoa and Swains Island)
- Meet all eligibility criteria within 30 days of the closing date
- Meet time-in-grade within 30 days of the closing date, if applicable
- Register with Selective Service if you are a male born after 12/31/1959
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.For a brief video on creating a Federal resume, click here.
The GS-13 salary range starts at $104,861.00 per year.
Norfolk VA: $104,861.00
Washington DC: $117,962.00
Fredericksburg VA: $117,962.00
Frederick Maryland: $117,962.00
Eatontown NJ: $121,485.00
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.
Specialized experience is advising and consulting with customers on the procurement of multiple services and products in order to meet their organizational and business needs. This experience must include educating and advising customers on a variety of acquisition and procurement vehicles; planning and executing established customer support goals; establishing and maintaining customer relationships; preparing and conducting customer briefings, seminars, and site visits; and independently analyzing customer budget, spend data, and market trends in order to develop acquisition strategies and provide recommendations.
Education
This job does not have an education qualification requirement.
Contacts
- Address GSA, Federal Acquisition Service
General Services Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United States
- Name: Bernadette Allen
- Phone: (404) 215-8747
- Email: [email protected]