The position is located in the Federal Acquisition Service (FAS), Office of Customer and Stakeholder Engagement (CASE). The Customer Relationships Management Specialist is organizationally known as a National Account Manager and serves as a senior specialist. Location of position: You must reside in the Washington DC metro commuting area.  We are currently filling one vacancy, but additional vacancies may be filled as needed.

Duties

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis.

Requirements

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959

Qualifications

For each job on your resume, provide: the exact dates you held  each job (from month/year to month/year) number of hours per week you worked (if part time).     If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.For a brief video on creating a Federal resume, click here. The GS-14 salary range starts at $139,395.00 per year.  If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.  To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service.  Specialized Experience:  Specialized experience is managing a customer account management program in order to develop sales strategies, plans, initiatives, and guidance related to strategic customer engagement. This experience must include: Developing, planning, and executing sales tactics to meet sales goals. Leading others to analyze and assess client data and needs in order to develop and recommend acquisition strategies to customer segments which included educating customers at all levels on the Federal acquisition process and proper use of procurement vehicles. Conducting customer account research and analyzing needs/spend data in order to evaluate for potential business opportunities. Managing and facilitating customer requirements to perform outreach activities and to qualify and close sales opportunities. Managing customer accounts and portfolios through the use of a Customer Relationship Management (CRM) system or other equivalent database/system

Contacts

• Address GSA, Federal Acquisition Service General Services Administration (GSA) Office of Human Resources Management (OHRM) 1800 F Street NW Washington, District of Columbia 20405 United States
• Name: Natalie Snead-Burney
• Phone: 202-969-5703
• Email: [email protected]