Participates in the design, development, implementation, maintenance and support in one or more of the major ITS hardware and/or software configurations within the Agency, including but not limited to: internet and/or intranet software application hosting; data exchanges inside and outside SSA's network; and electronic messaging, groupware and collaboration software. Participates in the maintenance of all change management system controls required to maintain those systems.

Duties

Integrates and validates new hardware, software products, versions and maintenance levels within SSANet. Performs software planning, installation and management at remote sites. Conducts analyses, simulations, benchmarks and feasibility studies relative to changes in business applications, business processes, systems support software, Federal regulations and changes in Agency strategic direction. Works continuously with the appropriate levels of management and with members of the staff in offices throughout SSA to provide liaison and assistance, and participates in planning activities that affect hardware and software.

Requirements

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement

Qualifications

Applicants must qualify for the series and grade of the posted position. Experience must be IT-related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Your resume must provide sufficient experience, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. Your resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position. Your resume and supporting documents must specifically address the evaluation criteria for the position. Describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Be clear, accurate and specific when describing your experience; e.g., list all positions separately, include full start and stop dates for each position, your work schedule (number of hours per week), your grade (if your position is federal), and a comprehensive description of the relevant duties you performed in each position. This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official. Please submit a thorough resume that directly relates to this position. If your application materials do not demonstrate the knowledge, skills, abilities, experience, and/or education needed for this position, your application will be ineligible for consideration. To qualify for the 2210 IT Specialist series, applicants must demonstrate the following IT-related competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition, to qualify for this GS-12 level position, applicants must possess and demonstrate 52 weeks of specialized experience at or equivalent to the GS-11 level (or above) in the federal service that is in or related to the work of the position filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such IT-related experience must include: Using Microsoft Exchange Administration or Exchange Online Utilizing Microsoft SaaS solutions to conduct Exchange Hybrid deployments Troubleshooting the Microsoft Exchange Server, Exchange Online, or Microsoft Outlook Making deployments throughout the Development Lifecycle in order to analyze and troubleshoot software changes within the Microsoft Exchange Infrastructure. This specialized experience is REQUIRED and must be explicitly documented/described in your resume or you will be disqualified from further consideration. Please describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Qualification standards and additional information for this IT position can be found here: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)

Education

This job does not have an education qualification requirement.

Contacts

• Address OCIO - OSOHE 6401 Security Boulevard Baltimore, MD 21235 US
• Name: OPE Staffing OCIO
• Phone: 410-965-1234
• Email: [email protected]