Incumbent operates facility's telephone system. Receives and connects incoming and outgoing calls. Routes the calls to their proper destination and provides organizational information to callers.

Duties

Duties of the Telephone Operator include, but are not limited to the following: Operates agency telephone Systems to receive and connect incoming and outgoing calls. Interviews incoming caller to determine the proper routing of the call. Routes calls to their proper destination and provides telephone and organizational information to callers. Operates the installation paging system, which includes messages, physician paging, code blue, emergency response for local or national conditions, and notifications. Regularly handles a variety of difficult calls, requiring personal involvement on the part of the incumbent, such as, threatening, abusive, or distraught callers. Work Schedule: Monday-Friday, 8:00 am - 4:30pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD05106A Financial Disclosure Report: Not required Robert J. Dole VA is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/12/2024. You may qualify based on your experience and/or education as described below: You will be rated on the following Competencies for this position: General Experience: Responsible for clerical, office, or other work that indicates ability to acquire the particular knowledge, skills and abilities needed to perform the duties of the position to be filled. Examples: serving as a receptionist or any kind of work that involved frequent telephone contacts. OR, Substitution of Education for Experience (TRANSCRIPTS REQUIRED): Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two (2) years of education above the high school level. This education must have been obtained in an accredited business or technical school, junior college, college or university. OR, Combination of Education and Experience (TRANSCRIPTS REQUIRED): Do you possess equivalent combinations of successfully completed post high school education and general experience directly related to the work of the Telephone Operator position, which may be substituted to meet the experience requirements for this position? You will be rated on the following Competencies for this position: ClericalCustomer Service (Clerical/Technical)Decision MakingOrganizational AwarenessTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mainly sedentary in nature but requires a high degree of concentration and the ability to work under pressure and stress within specified time frames. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Robert J Dole VA Medical and Regional Office Center 5500 East Kellogg Drive Wichita, KS 67218 US
• Name: Vincent Hodgdon
• Phone: 3166852221 X51400
• Email: [email protected]