The Program Support Assistant (PSA) is located in the Greenville, SC CBOC and provides administrative support by relieving the Columbia HUD-VASH staff of routine administrative clerical work, by setting priorities and coordinating duties while working both independently and as part of the HUD-VASH team to achieve the service mission. The incumbent will report to the HUD-VASH program supervisor or designee.

Duties

Incumbent performs work involving the collection, compilation, entry, and/or tracking of data and statistical information related to managing referrals to the program, maintaining an accurate program census and database, staffing records, and compliance with The Commission on Accreditation of Rehabilitation Facilities (CARF) and Joint Commission requirements. Incumbent will maintain an updated mailing list of program participants. Compares data from various sources including VHA Supportive Service Center (VSSC), HOMES, Public Housing Authorities (PHA) lists, collects and analyzes data from quarterly Veteran satisfaction surveys and programs including Microsoft Excel spreadsheets to ensure complete and accurate data. Incumbent works with partnering Housing Authorities to reconcile program data and Housing Authority data to ensure information is concordant. In addition, the incumbent organizes and tracks completion of required staff trainings, especially those needed annually. Greet Veterans and provide check-in for appointments and walk-ins. Help Veterans to complete applications for the PHA Housing Choice Voucher, Medicaid and any other applicable application needed. Receives visits and telephone calls from Veterans, landlords, VA staff, and community partners. Triages calls for urgency, takes accurate and detailed messages, and ensures that appropriate staff receive messages in a timely manner based on urgency of the call. Work Schedule: Monday - Friday 08:00 - 16:30 Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD112470 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/09/2024. Minimum Qualifications: Specialized Experience: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to Training personnel in areas related to staffing, budgeting, planning, academics, research, timekeeping, and data analysis/collection; applying practical knowledge with difficult, on-the-job training or experience dealing with the operations, regulations, principles, and peculiarities of the assigned program, function, or activity; understanding of the clinic functions and detailed knowledge of all section clinic grids, schedules, and functions. You will be rated on the following Competencies for this position:Analytical ReasoningCustomer Service (Clerical/Technical)Reasoning (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: None For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Columbia VA Health Care System 6439 Garners Ferry Road Columbia, SC 29209 US
• Name: Juan Cruz
• Phone: (860) 938-7296
• Email: [email protected]