The incumbent serves as the Medical Administrative Specialist Training Coordinator for the Health Administration Service (HAS) at the Phoenix VA Healthcare System. The primary responsibility of the incumbent is the development and implementation of the ongoing training programs for employees within HAS, as well as, staff within other services that have responsibility for using HAS packages to perform their duties.

Duties

The Medical Administration Specialist works as a member of the Health Administration Service to develop and administer training programs for the staff of HAS as well as administrative employees throughout the facility, outpatient clinics and CBOCs. Duties include, but not limited to: Develops, reviews, analyzes, implements, conducts and evaluates training courses and programs related to HAS areas such as Eligibility/Enrollment, Access to Care, Beneficiary Travel, Scheduling, Ward Administration, Admissions, Special Programs, Decedent Affairs, Telephone Communications, Scanning, Release of Information, Insurance Collection, Privacy, Records Management, Consult Management, Non-VA Care Program as well as training on new directives and processes that interrelate within HAS sections/units and/or with other services. Monitor newly released Directives, Facility Policies, and released patches for their potential effect on HAS end-users and employees on a regular basis. Conducts and evaluates employee training needs assessments in order to provide guidance to HAS management and supervisory staff on establishing and operating internal training programs, developing or obtaining/purchasing training aids and selecting appropriate training resources. Develops the HAS training plan each fiscal year, as well as monthly training calendar of the days, times, and location of training programs for the service. Completes quality assurance studies of programs as required. Serves as the Tuition Support Coordinator for HAS. Incumbent determines appropriateness/completeness of request based on facility criteria, and gathers, tracks, and presents all HAS requests for tuition support to the Chief, HAS and/or Assistant Chief, HAS. Work Schedule: Monday - Friday 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m. (Tour of duty is based on organizational needs) Compressed/Flexible: Not Available Telework: Telework is available for highly qualified candidates. This position is not 100% telework, must be able to work in office. Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Specialist/PD201440 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/09/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Clerical skills, computer skills, customer service, training employees, and creating spreadsheets. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have: A Ph. D equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. if related that provided the knowledge, skills, and abilities necessary to do the work of this position. (One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study. If that information cannot be obtained from the school, 18 semester hours will be considered as satisfying the one (1) year of full-time study requirement). Note: If you select this option, a copy of your transcripts is required. Education cannot be credited without documentation. (TRANSCRIPT REQUIRED - must have conferred date of degree for full credit.) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond: Successfully completed graduate education and specialized experience, as described above, which meets the total qualification requirement for the GS-11 grade level. Note: If you select this option, a copy of your transcript(s) is required. Education cannot be credited without documentation. Your resume must indicate clearly the nature of your duties and responsibilities in each position and the number of hours a week spent in such employment.. You will be rated on the following Competencies for this position: Computer SkillsCustomer ServiceEducation and TrainingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some light physical effort may be required. There may be some walking; standing; bending; carrying of light items including training paperwork or manuals, or small equipment, such as laptop computers, mobile LCD projectors; or driving an automobile. Incumbent may be susceptible to eyestrain from working long hours on the computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Carl T Hayden Veterans' Administration Medical Center 650 East Indian School Road Phoenix, AZ 85012 US
• Name: Timeeka Mayfield
• Email: [email protected]