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Duties

WHAT IS THE TS - OPERATION SUPPORT DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Operation Support The following are the duties of this position at the full working level. Identifies potential and actual problems, probable causes, and provides recommendations for resolution. Researches a variety of issues, gathers statistics and information, and reports findings for the full scope of a program or function. Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and provides recommendations to higher levels analyst(s) or supervisor. Verifies completeness of controls to ensure accuracy and compliance with established procedures, guidelines, and formats. Revises procedures, guidelines, and controls as a result of changes in higher level procedures or as instructed by analyst(s) or comparable positions

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-5: You must have at least one year (12 months) of specialized experience equivalent to the GS-4 level in the Federal Service. Specialized experience is experience that is in or related to this position and provided you with the competencies required to perform successfully the duties of this position. Examples of qualifying experience may have been gained by performing clerical work in support of management and/or program analysis functions including performing quality review of documents; resolving procedural problems according to established procedures; And Utilizing a personal computer and a variety of software applications to prepare correspondence, reports and other substantive material OR You may substitute education for specialized experience as follows: a bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR You may qualify with a combination of education and experience equivalent to one year of full-time employment as defined above. SPECIALIZED EXPERIENCE GS-6: You must have at least one year (12 months) of specialized experience equivalent to the GS-5 level in the Federal Service. Specialized experience is experience that is in or related to this position and provided you with the competencies to perform successfully the duties of this position. Examples of qualifying experience may have been gained by performing clerical and technical work in support of management and/or program analysis functions which may have included identifying potential and actual problems and/or probable causes; researching specific issues; gathering pertinent statistics or information; monitoring, reviewing, or evaluating operations Interrelationships with other functions in regard to workflow, work redundancy, or systemic problems; revising procedures, controls, etc; Preparing memoranda, preliminary reports, and charts showing recommendations or findings. SPECIALIZED EXPERIENCE GS-7: You must have at least one year (12 months) of specialized experience equivalent to the GS-6 level in the Federal Service. Specialized experience is experience that is in or related to this position and provided you with the competencies to perform successfully the duties of this position. . Examples of qualifying experience may have been gained by performing technical work in support of management and/or program analysis functions which may have included identifying potential and actual problems and probable causes. Researching specific issues; gathering pertinent statistics or information, reporting findings and recommending corrective action for the full scope of a program or function; monitoring, reviewing, and evaluating operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems. Utilizing database or spreadsheet software to enter, revise, manipulate, sort, calculate, store and retrieve data for use by others. This list is not inclusive. MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address TS - Operation Support 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748