The position is located in the DoD Office of Inspector General (DoD OIG), Deputy Inspector General for Administrative Investigations (DIG-AI) Front Office component in Alexandria, VA. The incumbent is part of a team of Investigative Analysts to represent the interests of AI in both internal Defense Case Activity Tracking System Enterprise (D-CATSe) component operations and the employment and sustainment of D-CATSe, the enterprise-wide case management system, to the other major DoD components.

Duties

Participates in the enterprise-wide case management system current operations and the development and testing of D-CATSe to ensure the functionality required for investigative work and case management. Maintains communications with directorate Case Management System Subject Matter Experts (SMEs) to stay abreast of D-CATSe workflow processes and issues. Maintains a comprehensive knowledge of DoD OIG Administrative Investigation processes. Represents the interests of the directorate to the other major DoD components, including identifying and testing requirements to develop functionalities of the Customer Relationship Management (CRM)-based system. Participates in discussions on complex case management system issues with case management system subject matter and technical experts, cultivating vital contacts among the wider user community to coordinate plans, work, and resolve differences. Coordinates with future DoD Component D-CATSe users to understand their case management business processes, identify their reporting and case management requirements, to have a working knowledge of their database system in preparation for onboarding. Provides technical support and subject matter expertise to support future DoD Component D-CATSe users to include assisting with developing and delivering training, developing user guides and customized dashboards. Acts as a liaison with newly on-boarded users.

Requirements

• Must be a U.S. Citizen.
• This position has been designated as Noncritical Sensitive. Incumbent is required to obtain and maintain a Secret security clearance.
• Males born after 12-31-59 must be registered or exempt from Selective Service (see http://www.sss.gov).
• Incumbent is required to submit to urinalysis to screen for illegal drug use prior to appointment and is subject to random drug testing for the duration of service with DoD OIG.
• Current DoD civilian employees are not required to submit to drug testing if moving from one Testing Designated Position (TDP) to another with no break in service, unless deemed appropriate on a case-by-case basis.
• Applicants who have held a non-temporary General Schedule (GS) position within the last 52 weeks must meet the time-in-grade restriction.
• The incumbent must adhere to the DoD Standards of Conduct.

Qualifications

Time in Grade: For entry at the GS-13 grade level, status applicants must have served 52 weeks as a GS-12 or equivalent or higher grade, in the Federal Service. Specialized Experience: Applicants must have 52 weeks of specialized experience at the GS-12 level in the federal service or equivalent. Specialized experience is defined as demonstrated work experience related to the case management system that accurately reflect and support the components' business processes. Experience also includes providing technical support to component personnel on the case management system, including developing and delivering training, user guides, reports, and customized dashboards; identifying system errors requiring correction; identifying data entry errors and ensuring they are corrected. Must also have experience developing statistical reports for stakeholders; and testing functionality in the development and maintenance of the enterprise-wide CRM-based case management system. You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions: http://www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp. Paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social) is qualifying. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience. Qualification and time-in-grade requirements must be met by the closing date of this announcement. Applicants who have held a non-temporary General Schedule (GS) position within the last 52 weeks must meet the time-in-grade restriction. Additional Required Documents Information Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a federal employee who will be or has been separated by a Reduction in Force (RIF), you must submit a copy of your RIF separation notice and SF-50 if available. For more information on ICTAP, click here ICTAP Guidance. NOTE: If you have never worked for the Federal Government, you are NOT ICTAP eligible. Individuals with disabilities: If you are an individual with a documented disability, you must submit a letter signed by a doctor, a licensed medical professional, a licensed vocational rehabilitation specialist, or any federal, state, or local agency that issues or provides disability benefits. The letter should state that you have a documented disability and are eligible for employment under the Schedule A hiring authority, 5 CFR 213.3102 (u). Military Spouse Preference (MSP) Eligible: If you are a Military Spouse Preference applicant, you must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. Click here to obtain a copy of the Military Spouse PPP Self-Certification Checklist. If determined best qualified, you will be placed at that full performance level of the position. Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist. Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist. Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.

Education

Education cannot be substituted for experience at this grade level.

Contacts

• Address DoD OIG - DIG FOR ADMINISTRATIVE INV 4800 Mark Center Drive Alexandria, VA 22350 US
• Name: Jacquis Taylor
• Phone: (703) 699-0293
• Email: [email protected]