This position is located at the Armed Forces Retirement Home-Gulfport (AFRH-G). The primary purpose of the position is to assist the Chief, Resident Services and to provide analytical and administrative support for various RS programs.

Duties

As an Administrative Specialist, you will: Perform quality assurance and customer satisfaction surveys related to Resident Sponsor performance, room readiness/assignments, Admissions Office staff performance, telephone communications, and timeliness of campus information disbursement to the applicants. Support the Chief, Resident Services in ensuring compliance with Joint Commission and Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation and standards and responding to Department of Defense Inspector General evaluations. Be responsible for maintaining, updating and verifying all Resident records to include active, discharges and deceased Residents' records. Manage the day-to-day operation of the Resident Services/Admissions Office. Maintain individual calendars for the Chief of Resident Services and the Admissions Officer. Schedule appointments and makes arrangements for meetings.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized Experience for the GS-09: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: - Serving in an administrative support role using a personal computer to administer office functions and create office documents; AND- Researching, gathering, and compiling data to prepare reports. OR You may substitute education for general or specialized experience as follows: a master's or equivalent graduate degree; OR -2 full academic years of progressively higher level graduate education leading to such a degree; OR -a LL.B. or J.D., if related; OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education.

Education

Education Requirements: The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Contacts

• Address Resident Services - Gulfport Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]