The Supervisory Program Application Specialist serves within the Health Administration Service (HAS), providing direct leadership and assessing productivity, effectiveness, and efficiency of program operations to include Business Office functions (Eligibility, Enrollment, Patient Travel, Emergency Room administration, Medicine, Surgery, and Dermatology scheduling; Primary Care and Optometry; Rehab scheduling; Mental Health Clinic support to include Community Based Outpatient Clinics (CBOCs)

Duties

Major duties include, but are not limited to the following: Assesses the productivity, effectiveness, and efficiency of program operations and to analyze and resolve problems in staffing, effectiveness, and efficiency of administrative support, staff activities and technical hardware, equipment and software applications. Provides continuous business oversight for a variety of software programs integral to the over all administration and operations of the business and effects programmatic changes at the facility level. Coordinates ongoing data collection and analysis and uses knowledge of System Redesign principles to determine organization performance. Conducts business process modeling, projects and studies that will impact on the overall functions of the services in such areas as, policy development and implementation, work methodology, processes, streamlining, etc. Plans and carries out projects to improve the efficiency and productivity of the Medical Center area of HAS. Identifies, analyzes and makes recommendations to resolve problems and situations that may require substantially altering existing systems or establishing criteria. Plans and schedules ongoing production-oriented work on quarterly and annual basis, or direct assignments of similar duration. Adjusts staffing levels or work procedures within their organizational unit(s) to accommodate resource allocation decisions made at higher echelons. Improves work methods and procedures used to produce work products. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Interviews candidates for positions in the unit; recommend appointment, promotion or reassignment to such positions. Identifies developmental and training needs of employees, providing or arranging for needed developmental and training Work Schedule: Monday - Friday, 7:30 Am - 4:00 PM Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Applications Specialist/PD10375A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized PCS Appraised Value Offer (AVO): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/01/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Asses the productivity, effectiveness, and efficiency of program operations and to analyze and resolve problems in staffing, effectiveness, and efficiency of administrative support, staff activities and technical hardware, equipment and software applications; Coordinate ongoing data collection and analysis and use knowledge of System Redesign principles to determine organization performance; Plans and carries out projects to improve the efficiency and productivity of the Medical Center area; Identify, analyze and makes recommendations to resolve problems and situations that may require substantially altering existing systems or establishing criteria; Identify developmental and training needs of employees, providing or arranging for needed developmental and training; Adjust staffing levels or work procedures within their organizational unit(s) to accommodate resource allocation decisions made at higher echelons. You will be rated on the following Competencies for this position: Administration and ManagementChange ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Jerry L Pettis Memorial Veterans Hospital 11201 Benton Street Loma Linda, CA 92357 US
• Name: Adam Paulsen
• Phone: 319- 509-5998
• Email: [email protected]