About the Position: to serve the 96th Medical Group, Eglin A.F.B., Director of Medicine, Medical Operations, Family Health. The incumbent will be responsible for business process management and medical administrative support/oversight to Patient Centered Medical Home clinical team. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service.

Duties

Ensures compliance with HIPAA requirements, DoD Insurance, and Air Force Instruction Oversees reception desk coverage and validates patient information Coordinates specialty appointments with the Referral Management Center Assesses customer service feedback and recommends improvements Communicates with patients via phone, secure messages, and mail Manages administrative supplies and equipment Assists in auditing Third Party Collection forms Creates and maintains files, records, and minutes Uses software for document creation, data entry, and reporting

Requirements

• This position requires Basic Life Support training certification from, or in accordance with, the American Heart Association and American Red Cross.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series..
• Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.

Qualifications

Who May Apply: US Citizens: In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes using databases to pull standardized reports, analyzing data, and providing information to leadership. Assisting with administrative tasks, auditing forms, tracking resources, updating information accurately and timely. Exercising confidentiality, building and maintaining templates and managing provider empanelment. Monitoring health care programs to identify trends and patterns. Adhering to operational directives. Assessing clinic demands for workload management. Maintaining administrative equipment, purchasing accounts, care program communications, appointment scheduling and referral process compliance. Preparing personnel activities such as schedules, training, leave and calendars. Ensuring facilities are fully operational. Participating in meetings, presentations, trainings and programming. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-06.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address JT-DHA-DD83CB DHA FLORIDA PANHANDLE MKT-EGLIN AFB DO NOT CONTACT EGLIN AFB, FL 32542 US
• Name: Army Applicant Help Desk