This position is located at U.S. MINT, Sales and Marketing Directorate, Office of the Associate Director, Sales Division. As a Sales Division Chief, you will be responsible for all aspects of the customer experience, including the research of customer orders, responses to inquiries from customers and oversight organizations.

Duties

As a Sales Division Chief, you will: Ensures Sales & Marketing Directorate (SAM) activities are aligned with the United States Mint's Strategic Plan, Core Values, and vision direction of the Director of the United States Mint. Plan, develop, and execute plans for the department's internal and outsourced customer service, product fulfillment, retail sales, order processing, bullion, commemorative programs, and international collaboration functions. Propel progress on executing assigned United States Mint Annual Action Items (critical objectives) including but not limited to leading Project Teams to champion and ensure on-time execution of assigned Annual Action Items. Monitor performance of all Sales Division support contractors including establishing/monitoring monthly/quarterly/annual performance metrics. Responsible for merchandising/inventory management of numismatic products distributed by the outsourced fulfillment center; includes setting up, maintenance, and discontinuing numismatic product information and availability status in the Mint's order management system (OMS).

Requirements

Qualifications

You must meet the following requirements within 14 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. Be sure all experience is documented in your resume by indicating place of employment, job title, length of time performing the duties, and the name and contact information for the supervisor. We must be able to verify this experience in your resume in order for you to receive credit. Specialized Experience: Specialized experience for the GS-15 is one year of experience at the GS-14 level or equivalent in either public or private sectors, that is directly related to the position as listed in this announcement and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience is defined as: Experience in managing competencies at the senior level management level in large scale consumer logistics and/or customer service functions in a consumer retail environment. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-15 you must have been at the GS-14level for 52 weeks.

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of the Director - Sales Division Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]